Tender Title: CAMC OF NEC EPABX AND TELEPHONE INSTRUMENTS INCLUDING ACCESSORIES

Reference Number: 15529d0b5

Issuing Authority:

Department of Military Affairs, Ministry of Defence

Scope of Work and Objectives

The primary objective of this tender is to solicit bids for the Comprehensive Annual Maintenance Contract (CAMC) of NEC EPABX systems and associated telephone instruments, including necessary accessories. This maintenance contract aims to ensure uninterrupted and efficient operation of the telecom systems, providing timely and quality service to meet operational needs. The contract will include preventive maintenance, corrective actions, and emergency response services.

Eligibility Criteria

To qualify for participation in this tender, bidders must be a registered entity with the capability to provide maintenance services for telecommunications equipment. Participation is open to vendors who meet the predefined criteria established by the Ministry of Defence, which may include aspects such as relevant certifications, operational history, and financial stability.

Technical Requirements

Bidders must adhere to specific technical requirements that include demonstrating proficiency in servicing NEC EPABX systems. This includes providing evidence of experienced technicians, familiarity with the latest telecommunications technologies, and readiness to provide on-site support as needed. Proposals should include detailed documents showcasing the technical capability of the bidder, as well as the operational methods and standards to be employed throughout the contract duration.

Financial Requirements

Bidders are expected to submit comprehensive financial information, including past performance data, and competitive pricing structures. The financial proposal should reflect fair market rates for the services offered as per the scope and frequency of maintenance required, with clear breakdowns of pricing components.

Document Submission Details

All tender submissions must include necessary documentation in conjunction with the bid. This should encompass a cover letter, technical proposal, financial proposal, and any supporting documents that validate compliance with the eligibility criteria. Bids must be submitted electronically through the designated government e-procurement platform, ensuring all documents are appropriately labeled and formatted.

Special Provisions

This tender recognizes the importance of supporting Micro, Small, and Medium Enterprises (MSEs) and startups. Specific provisions may be available to encourage participation from these sectors, including possible relaxation of eligibility criteria and financial support initiatives. This effort is aligned with the government’s wider objectives of fostering entrepreneurship and supporting local businesses.

Evaluation Process

Proposals will undergo a rigorous evaluation process to ensure compliance with technical and financial requirements. Bids will be assessed based on defined criteria related to technical qualifications, past performance, pricing, and the overall proposed value. The evaluation may include a review of demonstrated experience, response times, and customer satisfaction ratings.

Delivery Locations

Services rendered under this contract will primarily be focused within facilities managed by the Ministry of Defence. Specific locations will be detailed in the contract documents, ensuring bidders are aware of where services will be delivered and maintained.

Contact Information

For inquiries related to the tender, participants may need to refer to official communication channels through the Department of Military Affairs. It is advised to connect through the designated procurement webpage or email channels provided on that platform for clarity on all tender-related questions and documentation support.

Note: For completeness, interested bidders should frequently check the relevant government portals for updates or additional information related to this tender process, as certain operational details may evolve.