Tender Title: AMC of Integrated Security and Surveillance System - Health Monitoring Solution for CCTV System

Tender Reference Number: GEM/2025/B/6089191

Issuing Authority/Department: The tender is issued by the Department of Military Affairs, under the Ministry of Defence. This department is responsible for ensuring the security and integrity of defence establishments.

Scope of Work and Objectives

The scope of this tender encompasses the Annual Maintenance Contract (AMC) for an Integrated Security and Surveillance System, specifically tailored for a Health Monitoring Solution for CCTV Systems. The selected contractor will be responsible for the comprehensive maintenance of hardware, software, networking systems, and provision of consumables required for the effective operation of the CCTV systems within the defence establishments.

Eligibility Criteria

Eligible participants must meet specific criteria which typically include:

• Registration as a technical service provider with a demonstrated history of handling similar projects.
• Compliance with any relevant government guidelines and stipulations, particularly those concerning security systems and surveillance solutions.
• Presentation of relevant certifications that affirm the quality of workmanship and adherence to safety standards.

Technical Requirements

Bidders must possess the necessary technical capabilities to manage and maintain sophisticated integrated security systems. This includes:

• Proficiency in the latest surveillance technology, hardware, and software installations.
• Experience in troubleshooting and resolving issues in real-time.
• An understanding of data protection regulations and their application in security surveillance.

Financial Requirements

Financial bidding entails providing a comprehensive financial proposal that includes:

• Detailed breakdown of costs involving labor, materials, and any other relevant expenses.
• Commitment to offering competitive pricing while maintaining service quality.

Document Submission Details

Bidders must ensure that their proposals, comprising of technical and financial documents, are submitted in the prescribed format laid out by the issuing authority. Specifics of submission methods, along with details on where to send documents, will be provided in the detailed tender documents.

Special Provisions

The tender may include provisions for Micro, Small, and Medium Enterprises (MSEs) and startups to encourage participation. These provisions are intended to foster innovation and support smaller businesses with incentives, enabling them to compete in larger markets.

Evaluation Process

Evaluations will be conducted to assess the bids based on predefined criteria. Typically, this includes:

• Assessing the technical capabilities in relation to the requirement.
• Comparing the financial aspects of the bid against market standards.
• Prior experience and performance records of the bidder in similar contracts.

Delivery Locations

The service provider will be mandated to deliver services across various specified defence establishments. Exact locations will be detailed in the final tender documents.

Contact Information

While specific contact details may be referenced in the tender documents, bidders are encouraged to consult the official documents for any inquiries or clarifications regarding the tender.

This document serves to provide clarity and guidance for potential bidders to ensure that all aspects of the AMC of Integrated Security and Surveillance System tender are understood comprehensively. Participation in this tender offers a significant opportunity to engage in essential services directly impacting the security and operational efficiency of defence establishments.