Tender Title: AMC of Integrated Security and Surveillance System - Health Monitoring Solution for CCTV System
Reference Number: GEM/2025/B/6120600
Issuing Authority/Department: Department of Military Affairs, Ministry of Defence
The Department of Military Affairs, under the Ministry of Defence, is inviting bids for the Annual Maintenance Contract (AMC) of the Integrated Security and Surveillance System - Health Monitoring Solution for the CCTV System. This contract aims to ensure the continuity, efficiency, and reliability of the CCTV system essential for security operations.
Scope of Work and Objectives
The primary objective of this tender is to appoint a qualified service provider to undertake comprehensive maintenance and support for the integrated security and surveillance system utilized within defense establishments. The scope includes hardware, software, and networking components, along with consumables provided by the service provider. The goal is to achieve operational excellence, minimize downtime, and enhance the overall effectiveness of surveillance systems employed in defense environments.
Eligibility Criteria
To be eligible for participation in this tender, bidders must meet specific qualifications, including being a registered entity with relevant experience in maintenance services of integrated security systems. Applicants should possess the necessary certifications demonstrating compliance with industry standards and security protocols. A thorough understanding of technological requirements and proven capabilities in similar projects will be crucial for eligibility.
Technical Requirements
Bidders must have extensive experience in integrating and maintaining complex surveillance setups involving hardware, software, and networking solutions. The providers must demonstrate proficiency in health monitoring for the CCTV systems to ensure prompt detection and resolution of any issues that may hinder operational effectiveness.
Financial Requirements
All bidders are required to submit a detailed financial proposal that includes a comprehensive breakdown of costs associated with the maintenance contract. The proposal should reflect the overall cost of service delivery, including provisions for consumables and other miscellaneous expenses.
Document Submission Details
Prospective bidders must submit their proposals electronically through the designated online portal. Documentation should include the financial proposal, technical specifications, and necessary compliance certificates. All submissions must adhere to the formats specified in the tender documentation.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) and startups are encouraged to participate in this tender. Specific concessions and benefits will be made available to promote inclusive growth and local sourcing as per 'Make in India' policies and local content regulations.
Evaluation Process
Bids will undergo a comprehensive evaluation process focusing on both technical and financial proposals. Evaluation criteria will emphasize compliance with specifications, cost-effectiveness, and the bidder's overall capability to deliver the required services efficiently.
Delivery Locations
The services shall be provided across designated defense establishments as specified in the tender documentation. Bidders are encouraged to familiarize themselves with locations and associated logistical considerations pertinent to contract execution.
Contact Information
Bidders should direct any inquiries or clarifications to the Department of Military Affairs through the communication channels specified in the official tender document. It is recommended to check the official portal for updates and additional information regarding the tender process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for the AMC of Integrated Security and Surveillance System include being a registered business entity with documented experience in servicing integrated security systems. Bidders must provide relevant certifications that showcase compliance with technical specifications and relevant industry standards.
Bidders are required to submit various certificates including but not limited to business registration documents, quality assurance certifications, and compliance certificates with safety and security regulations. This documentation ensures adherence to the expected standards in providing maintenance services.
The registration process involves submitting an application through the designated online portal as specified in the tender documentation. Bidders must ensure that all requisite documents are included in the submission to validate their registration and participation in the tender process.
Submissions must adhere to the specific document formats outlined in the tender documentation. Commonly accepted formats include PDF for proposals and certificates, ensuring all submissions are clear and professional, facilitating effective evaluation.
Payment terms for the AMC contract are defined in the tender documents. Typically, they may include milestones based on performance evaluations, which ensures timely payments contingent on the fulfillment of service quality and adherence to contract requirements.
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