Tender Title: Annual Maintenance Service - EPABX System
Reference Number: GEM/2025/B/6040860
Issuing Authority
The Annual Maintenance Service - EPABX System tender is issued by the Department of Military Affairs, under the auspices of the Ministry of Defence. This partnership seeks to ensure the maintenance of EPABX systems critical to military communication infrastructure.
Scope of Work and Objectives
The core objective of this tender is to procure annual maintenance services for the EPABX system, ensuring optimum functionality and uninterrupted communication services. The successful bidder will be responsible for regular maintenance, expedited repairs, system installations, and support services, ensuring that all operational standards are met, and downtime is minimized.
Eligibility Criteria
To qualify for submitting a proposal, bidders must be registered legal entities, have a proven track record in delivering similar maintenance services, and possess necessary certifications applicable to electronic maintenance. Additionally, bidders should demonstrate adequate financial stability and technical expertise to sustain long-term commitments.
Technical Requirements
Bidders must provide detailed descriptions of their technical capabilities, including experience with EPABX systems, tools for repair and maintenance, and personnel qualifications. Compliance with industry standards in technical procedures is mandatory.
Financial Requirements
The bidders must be prepared to submit a valid Earnest Money Deposit (EMD), the amount of which will be specified in the detailed tender documentation. The financial aspect should include a competitive pricing strategy that addresses all maintenance requirements over the contract period.
Document Submission Details
Proposers will be required to compile a comprehensive submission including technical and financial bids, documented certifications, and the EMD. All documents must adhere to stated guidelines and be submitted by the designated deadline through the specified online platform. It is imperative that submissions be clear, complete, and formatted according to the tender's stipulations.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers benefits designed to foster their involvement. Startups are also welcomed, aligning with government initiatives to promote local talent and innovation. Compliance with 'Make in India' policies and local content procurement rules is highly encouraged.
Evaluation Process
The evaluation of bids will be executed based on the quality of technical submissions and financial viability. Specific criteria include prior experience, technical capability, financial proposal competitiveness, and adherence to timelines. The final selection will prioritize comprehensive proposals that meet all tender requirements.
Delivery Locations
Services will primarily be required at military facilities assigned to manage and operate EPABX systems, localized to areas as directed by the Department of Military Affairs.
Contact Information
For inquiries, bidders should refer to the official communication channels provided in the tender documents. All queries regarding the bid should be directed through these established channels to ensure accurate information dissemination.
Additional special notes regarding compliance and other operational requirements may be included in the detailed version of the tender, ensuring all prospective bidders have a clear understanding of expectations.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant experience in providing maintenance services for EPABX systems. Bidders must also possess necessary certifications and demonstrate financial viability to fulfill the contract duration. A track record of similar successful projects is preferred, along with the ability to adhere to technical standards and quality norms.
Bidders must provide relevant certifications that validate their capability to deliver the required services. Documentation should include any government or industry-recognized accreditations that pertain to the maintenance and operation of EPABX systems. Proper documentation showcasing adherence to quality standards is mandatory to ensure compliance with the tender’s technical requirements.
To participate, registrants must register on the designated online portal specified in the tender documentation. This includes submitting all necessary certifications, valid Earnest Money Deposit (EMD), and ensuring their technical proposals meet the outlined specifications. It’s critical to review all submission guidelines closely to avoid disqualification due to errors or omissions.
The payment terms outlined in the tender are structured to ensure both parties are protected throughout the contract period. Payments may be linked to the successful completion of service deliverables or on a predetermined schedule, as stated in the tender documentation. All terms will comply with standard practices within the industry to ensure equity and timely compensation.
Yes, this tender explicitly encourages participation from Micro, Small, and Medium Enterprises (MSEs) by offering various benefits, such as reduced eligibility criteria and potential reserved quotas for MSE participation. Such provisions aim to enhance local manufacturing and service delivery capability, supporting the broader initiatives of inclusivity within the defense sector.
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