Tender Title: GEM/2025/B/6102290
Issuing Authority: Department of Military Affairs, Ministry of Defence

Tender Overview
The Government of India, under the Ministry of Defence, invites qualified service providers to submit bids for Manpower Outsourcing Services with a focus on the provision of healthcare counseling services. This tender seeks to engage competent professionals who demonstrate a consistent track record in delivering high-quality healthcare support services. The objective is to enhance the healthcare delivery framework within military establishments by ensuring the availability of skilled counsellors who can address the mental health and well-being of military personnel.

Scope of Work and Objectives
The selected bidder will be responsible for providing fixed remuneration manpower services that encompass the recruitment, deployment, and management of counselors within healthcare settings. Responsibilities include conducting counseling sessions, providing psychological support, and ensuring adherence to regulatory standards. The end goal is to improve the mental health outcomes of service personnel, thus supporting their overall welfare and operational effectiveness.

Eligibility Criteria
To qualify for this tender, organizations must:

• Be a legally registered entity in India.
• Have relevant experience in providing manpower outsourcing services in healthcare environments, particularly in mental health fields.
• Demonstrate compliance with quality standards pertinent to healthcare services.

Technical Requirements
Bidders are required to propose a comprehensive plan that covers:

• Recruitment processes, including qualifications for counsellors.
• Methods for delivering counseling services.
• Assurance of quality and compliance with necessary healthcare regulations.
• Approaches to maintain confidentiality and integrity in counselor-client interactions.

Financial Requirements
The financial proposal should include:

• Detailed pricing aligned with the services provided.
• Justifiable breakdowns of proposed costs including salaries, administrative expenses, and any additional overheads.
• Adherence to permissible financial thresholds and payment structures.

Document Submission Details
All bids must be submitted electronically. Detailed guidelines on the submission process, including formats and methodologies, will be provided in subsequent communications. Bidders are encouraged to submit their proposals well in advance to avoid last-minute issues.

Special Provisions
Micro, Small, and Medium Enterprises (MSEs) and startups may benefit from relaxed qualification criteria and other provisions under the Make in India initiative. Bidders interested in availing these benefits must be able to demonstrate their MSE/startup status through appropriate certifications.

Evaluation Process
Proposals will be evaluated based on:

• Compliance with eligibility and technical requirements.
• Financial viability and clarity of the proposed pricing model.
• Quality of the proposed manpower deployment plan and previous performance in similar projects.

A two-stage evaluation process will be adopted wherein an initial assessment will be done based on eligibility documentation, followed by a detailed review of technical bids.

Delivery Locations
The services are intended for delivery at various military establishments as specified by the Department of Military Affairs throughout the procurement lifecycle.

Contact Information
While specific contact details are currently unavailable, interested parties are advised to refer to the official website of the Ministry of Defence for updates and further information.