Tender Title: IT Maintenance Services

Reference Number: 1215dc453

Issuing Authority: Department of Military Affairs, Ministry of Defence

The IT Maintenance Services tender aims to procure essential components and support for various IT equipment utilized within the Ministry of Defence. This includes but is not limited to the supply of logic cards, graphic cards, Teflon, pressure rollers, and printer heads as indicated in the tender's list of components. The successful contractor will be expected to ensure these components are delivered in a timely manner and meet the technical specifications outlined herein.

Scope of Work and Objectives

The primary objective of this tender involves the procurement of high-quality IT components, including but not limited to:

• Logic Cards (NK-IT-00052)
• Graphic Cards (NK-IT-00008)
• Teflon (NK000032)
• Pressure Rollers (NK000053)
• Printer Head (NK-IT-00053)
• Belt Printer (NK-IT-00036)

The contractor is required to not only supply these items but also to ensure compliance with relevant technical and quality standards specific to the equipment. Furthermore, bidders should be prepared to maintain a prompt delivery schedule to ensure continuous operation of IT infrastructure.

Eligibility Criteria

Bidders must fulfill the following eligibility requirements:

• Be a legally registered entity in India.
• Possess at least five years of experience in IT components supply and maintenance.
• Have a valid GST registration.

Technical Requirements

All supplied items must meet the requisite technical specifications and quality standards as per industry guidelines. Detailed specifications for each component will be provided within the tender documents, necessitating adherence to the laid-out quality standards to ensure optimal performance and longevity.

Financial Requirements

Bidders are required to submit detailed financial proposals, which will include:

• Pricing for each component listed.
• Compliance with the Earnest Money Deposit (EMD) requirements, which must be submitted along with the bid.
• Performance security equal to a predetermined percentage of the total contract value.

Document Submission Details

All tender documents must be submitted electronically, adhering to the prescribed formats as outlined in the tender documentation. Bidders should ensure that all necessary certifications and registrations, including the accepted document formats, are included.

Special Provisions

This tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders who qualify may enjoy concessions in terms of tender fees or payment terms as defined in the tender requirements.

Evaluation Process

The evaluation process will embrace a comprehensive methodology focusing on both technical and financial assessments. Criteria will include:

• Compliance with technical specifications.
• Price evaluation based upon the total cost of ownership.
• Delivery timelines proposed by the bidder.

Delivery Locations

All deliveries will be made to predefined locations specified by the Department of Military Affairs. Details regarding delivery site requirements will be provided subsequently in the contract award.

Contact Information

For any inquiries related to this tender, interested parties should consult the tender documentation to find the appropriate contact channels. Specific contact details are provided therein to assist bidders effectively.