Department of Military Affairs Tender by Indian Air Force (GEM/2025/B/6081681)
Customized AMC/CMC for Pre-owned Products - COMPREHENSIVE MAINTENANCE CONTRACT FOR OPTICAL COHERENC

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Tender Title: Comprehensive Maintenance Contract for Optical Coherence Tomography
Reference Number: GEM/2025/B/6081681
Issuing Authority: Department of Military Affairs, Ministry of Defence
Scope of Work and Objectives
This tender seeks comprehensive maintenance services for optical coherence tomography (OCT) equipment, specifically the Abbott Medical USA's OPTIS Mobile System. The objective is to ensure that the OCT equipment operates optimally, providing reliable performance in diagnostic imaging. This will encompass both preventive and corrective maintenance services, which are crucial for the longevity and effective functioning of the equipment. The selected bidder will be responsible for offering full-service coverage, including necessary repairs, parts replacement, and routine check-ups as outlined in the detailed scope of the tender.
Eligibility Criteria
To qualify for this tender, bidders must:
- Be a registered entity capable of providing specialized maintenance services for medical equipment.
- Demonstrate prior experience in managing similar contracts for medical devices.
Technical Requirements
Bidders must possess:
- Comprehensive knowledge of optical coherence tomography systems.
- The necessary tools and trained personnel to perform maintenance and repairs.
- Previous certifications or accreditations that validate their capability to maintain medical imaging devices.
Financial Requirements
All bidders will be required to submit a detailed financial proposal along with their tender application. This proposal should include:
- Pricing structure for the comprehensive maintenance contract.
- Detailed breakdown of all costs associated with both preventive and corrective maintenance services.
Document Submission Details
Interested bidders must provide all required documentation, which includes:
- Proof of eligibility and experience in similar projects.
- Financial proposals formatted clearly to facilitate evaluation. The submission must be completed electronically through the procurement portal specified by the Department of Military Affairs.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) and Startups may be eligible for special provisions, including relaxed criteria for certain qualification factors to encourage participation.
Evaluation Process
The evaluation will focus on both technical and financial submissions from bidders, adhering to the following criteria:
- Compliance with technical specifications.
- Cost-effectiveness of the financial proposal.
- Demonstrated experience and expertise in the required fields.
Delivery Locations
Services will be required at specified military facilities or locations as detailed in subsequent documents, ensuring easy access to the equipment needing maintenance.
Contact Information
For further queries, interested parties should refer to the official publication for contact details related to the tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with valid credentials capable of providing optical coherence technologies maintenance. Bidders must demonstrate relevant prior experience in similar service contracts, ensuring they are familiar with the specific requirements and standards necessary for the maintenance of the Abbott Medical USA OCT equipment.
Bidders are required to present various certificates that validate their experience and expertise in maintaining medical imaging devices. These should include industry-standard certifications related to medical device servicing and any applicable safety and compliance certificates required for operational readiness in a healthcare environment.
To register for the tender, bidders must submit an online application through the designated procurement portal. The registration typically requires details regarding their company, including business licenses, capability statements, and relevant experience. Ensure all required documentation is correctly filled out to facilitate prompt evaluation.
Bidders need to meet specific technical specifications related to the capabilities of servicing the Abbott Medical USA OPTIS Mobile System. This includes having specialized knowledge of optical coherence tomography technology, trained personnel, and necessary equipment to perform adequate maintenance and repairs in accordance with the highest industry standards.
Payment terms will be outlined in the contract agreement. Typically, these include stipulations for an Earnest Money Deposit (EMD) and provisions for performance security to ensure the contractor’s commitment to the maintenance schedule. Payment may be contingent on the successful completion of specified milestones or service benchmarks as agreed upon in the contract.
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