Tender Title: Custom Bid for Services - AMC of IT Hardware and Networking Components of DGNP(V)

Reference Number: GEM/2025/B/6138856

Issuing Authority/Department:

Ministry of Defence, Department of Military Affairs

Scope of Work and Objectives

The Custom Bid for Services seeks to engage qualified vendors to provide Annual Maintenance Contract (AMC) services for IT hardware and networking components utilized by DGNP(V). The objective is to ensure optimal functioning and longevity of all IT-related systems through comprehensive maintenance services, which include preventive maintenance, emergency repairs, and any necessary replacements in accordance with the user’s specifications.

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility criteria:

• Be a registered entity with an established operation in relevant sectors.
• Possess adequate experience in providing AMC services, preferably for IT hardware and networking components.
• Demonstrate financial stability and capability to support service delivery.

Technical Requirements

Bidders are expected to adhere to the following technical requirements:

• Certified in handling IT hardware from recognized manufacturers.
• Proven track record of successful maintenance contracts on similar equipment.
• Capability to provide 24/7 support and regular status updates.

Financial Requirements

Vendors must provide documented proof to affirm their financial capabilities, including:

• Recent financial statements.
• Evidence of adequate liquidity to ensure timely service execution without delays.

Document Submission Details

All bids must be submitted electronically via the specified procurement platform. Necessary documents required for submission include:

• Company registration certificate.
• Relevant experience documents.
• Financial statement documents.
• Technical documents showcasing compliance with specified requirements.

Special Provisions

This tender includes provisions that may benefit Micro, Small, and Medium Enterprises (MSEs) and startups. These provisions ensure that small businesses have access to tendering opportunities, along with benefits outlined by government policies aimed at bolstering entrepreneurship.

Evaluation Process

The evaluation of bids will follow a systematic approach that assesses:

• Technical compliance with the bid specifications.
• Financial stability and previous experience in similar contracts.
• Adherence to the tender submission requirements and timely submission of documents.

Delivery Locations

The services provided under this contract will be delivered at designated locations specified by the DGNP(V) within the jurisdiction of the Ministry of Defence.

Contact Information

For further inquiries regarding this tender, potential bidders should consult the official communication channels provided on the procurement platform. It is advisable to refer to the submission guideline document for clarity on communication protocols.

Note: All bidders are encouraged to carefully review the complete tender documents available on the procurement platform for a comprehensive understanding of all conditions, qualifications, and stipulations associated with this contract.