Tender Title: Custom Bid for Services - Repair Replacement of Document Processor Unit of Kyocera TA3212i & 3011i

Tender Reference Number: GEM/2025/B/6134119

Issuing Authority:
Department of Military Affairs, Ministry of Defence

The purpose of this tender is to solicit proposals from qualified bidders to provide comprehensive repair and replacement services for document processing units specifically the Kyocera TA3212i and Kyocera TA3011i. This involves restoring the functionality of these units to meet operational demands as per the specifications laid down by the Department of Military Affairs.

Scope of Work and Objectives

The successful bidder will be responsible for the following tasks:

• Diagnosis of issues: Perform an initial assessment of the identified machines to determine the required repairs.
• Repair and replacement services: Execute repairs and replacements for Document Processor Units, ensuring that the performance metrics are restored to optimal levels.
• Quality Assurance: Implement rigorous quality control measures throughout the repair process to ensure reliability and longevity of service.

Eligibility Criteria

Bidders must meet the eligibility requirements to be considered for this tender. Primarily, bidders should be:

• Registered companies with the relevant authorities.
• Experienced in providing maintenance and repair services for similar document processing or office equipment.

Technical Requirements

To ensure high standards, bidders must provide documentation detailing:

• Full specifications of repair methodologies.
• Experience with similar equipment (specifically Kyocera product lines).
• Evidence of previous successful contracts with similar repair work.

Financial Requirements

Bidders are required to submit a detailed financial proposal outlining:

• The cost of services for repairs and replacements.
• Any additional costs associated with parts and labor.

It is imperative that bids demonstrate competitive pricing while maintaining alignment with quality standards.

Document Submission Details

Submissions for this tender should include:

• Technical proposal.
• Financial proposal.
• Proof of eligibility, including required certifications.

All documents must be submitted in a single packet format, complying with the submission standards outlined in the tender notification.

Special Provisions

This tender may include benefits for Micro, Small, and Medium Enterprises (MSEs) and startups, fostering an inclusive bidding environment. Such provisions will be aimed at enhancing local participation in government tenders.

Evaluation Process

Proposals will undergo a comprehensive evaluation, focusing on:

• Compliance with technical specifications.
• Financial viability and competitiveness of the proposal.
• The experience and track record of bidders with similar contracts.

Delivery Locations

The repair services are requested to be conducted at the designated locations specified during the bidding process. It is essential for bidders to ensure they can meet the logistical aspects of delivering services to multiple locations, if required.

Contact Information

For any inquiries or clarifications, interested bidders should reach out to the Department of Military Affairs through the official communication channels provided in the tender notification.

For prospective bidders, this is an opportunity to demonstrate your expertise and capability in delivering quality repair services for crucial office equipment within the framework of government contracts.