Tender Title: Repair and Overhauling Service for PC with Key and Mouse
Tender Reference Number: GEM/2025/B/6141736
Issuing Authority: Department of Military Affairs, Ministry of Defence
The Repair and Overhauling Service for PCs equipped with key and mouse under the reference number GEM/2025/B/6141736 aims to procure reliable and efficient repair services for the computer systems used by the Department of Military Affairs. The successful execution of this tender will ensure that the PCs remain functional, thereby supporting the operational capacity of the Ministry of Defence.
Scope of Work and Objectives
The primary objective of this tender is to secure proficient services for both repair and overhauling of desktop PCs. This includes the inspection, repairs, and necessary overhauling procedures to sustain optimal performance. The contractor will be required to undertake the work at the buyer’s premises, ensuring minimal disruption to ongoing operations.
Eligibility Criteria
To qualify for this tender, bidders must be registered entities with the required setup to perform repair and service maintenance for computer systems. Bidders must demonstrate experience in servicing desktop PCs, as well as relevant certifications from manufacturers or recognized profession bodies.
Technical Requirements
Respondents are required to furnish detailed specifications related to their service capability, including but not limited to:
- Staff qualifications and experience.
- Tools and equipment available for servicing.
- Previous work performance or case studies.
- Quality assurance processes in place to maintain standards during the service provision.
Financial Requirements
Bidders must provide comprehensive financial documentation along with their proposal, including last three years’ financial statements, proof of solvency, and a detailed price structure for the services offered. A price evaluation will be conducted to ensure competitiveness and value for money.
Document Submission Details
All proposals must be submitted in a sealed envelope, clearly marked with the tender reference number and description. Documentations must include:
- Technical proposal
- Financial proposal
- Necessary eligibility and compliance certificates
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) are encouraged to submit proposals, with provisions outlined to enhance their competitiveness. The tender is designed in alignment with initiatives to support startups, highlighting facilitation measures that might be available for new entrants in the market.
Evaluation Process
The evaluation will incorporate a two-stage process involving both technical and financial assessments. Proposals will be scored based on technical content, quality of past service records, and cost-effectiveness. The authority reserves the right to conduct interviews or clarifications to ascertain the suitability of bids.
Delivery Locations
Services would predominantly be executed at buyer premises, ensuring direct access to the equipment which requires servicing. The exact locations will be communicated to the selected bidders post-evaluation.
Contact Information
For further information or queries concerning this tender, bidders may reach out through the designated communication channels provided in the official tender notice.
Stay tuned for an opportunity to contribute and engage with the Ministry of Defence through this service tender which is aimed at enhancing the efficiency of operational machinery.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a legally registered entity recognized to perform repair services on computer systems. Bidders should demonstrate prior experience in servicing PCs and provide necessary certifications. The documentation of these qualifications will be a critical part of the evaluation process to ensure compliance.
Bidders must hold relevant technical certifications that underline their capability to perform high-quality computer repairs. These certifications should demonstrate proficiency in industry standards and compliance. It is essential that bidders provide documented proof of qualifications along with their submissions.
Documents should be submitted in sealed envelopes, with all submissions being clearly labeled with the tender reference number and title. Accepted formats generally include PDF and Word files for digital submissions if required. It is crucial to follow the specific submission guidelines detailed in the tender notice to ensure compliance.
The financial proposal should detail the total cost of the services provided, breaking down estimates for labor, parts, and any other associated expenses. Bidders are also required to provide evidence of their financial stability, such as audited statements for the past three years, to ascertain their capacity to undertake the work.
Micro, Small, and Medium Enterprises (MSEs) as well as startups will find advantageous provisions outlined in this tender to encourage participation. These may include reserved quotas, relaxed qualification criteria, and technical assistance programs intended to support local businesses, ultimately boosting their competitiveness in the tender process.
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