Tender Title

Annual Maintenance Service - Desktops, Laptops, and Peripherals

Reference Number

ed4bec32

Issuing Authority

Department of Personnel and Training, Ministry of Personnel, Public Grievances, and Pensions

Scope of Work and Objectives

The objective of this tender is to procure annual maintenance services for a wide array of computing devices, primarily focusing on desktops, laptops, and peripherals. This includes specialized services for various brands such as HP, Dell, Acer, Canon, and Epson. The comprehensive scope includes:

• Preventive maintenance and repairs for desktops, laptops, and all-in-one PCs.
• Maintenance of printers (monochrome, color, and multi-function), including those from HP, Canon, Samsung, and Kyocera.
• Servicing of scanners from manufacturers like HP, Canon, Epson, and Fujitsu.
• Ensuring efficient working of all associated peripherals to uphold operational integrity.

The tender aims to establish a reliable partnership with a service provider who can deliver high-quality maintenance and support services while ensuring minimal downtime.

Eligibility Criteria

Interested bidders must meet the following eligibility criteria to qualify for this tender:

• Must be a registered entity with relevant certifications to provide maintenance services.
• Experience in handling maintenance services for notebook, desktop, and peripheral devices in comparable projects.
• Possession of qualified technical staff and requisite tools necessary to carry out professional maintenance.

Technical Requirements

Bidders must provide evidence of their capabilities regarding:

• Technical specifications met by their services aligning with the latest industry standards.
• Adherence to applicable quality standards and compliance requirements to maintain consistency in service delivery.
• Proper documentation supporting each offered service, particularly for any testing or evaluation mechanisms used.

Financial Requirements

Bidders are required to present their pricing structure along with:

• A detailed financial proposal that highlights pricing for various services offered.
• Compliance with payment terms which will be discussed further upon selection of the service provider.
• An Earnest Money Deposit (EMD) that demonstrates commitment to the tender.

Document Submission Details

All tender submissions must be completed electronically through the specified procurement portal. Bidders need to ensure that:

• All documents are submitted in the required formats as outlined in the bid guidelines.
• Proper documentation is furnished, illustrating compliance with mentioned eligibility and technical requirements.

Special Provisions

Bidders who qualify as Micro, Small, or Medium Enterprises (MSEs) or start-ups may receive specific benefits as part of the procurement process. This facilitates increased participation and fosters growth for smaller entities while ensuring compliance with local procurement rules and "Make in India" policies.

Evaluation Process

The evaluation process will be conducted in the following manner:

• Initial screening of proposals to ensure that bidders meet the eligibility criteria.
• Detailed examination of technical capabilities as per established requirements.
• Financial evaluations based on price proposals and compliance with payment terms.

Delivery Locations

Services are to be provided at designated locations as specified by the Department of Personnel and Training throughout the operational term of the contract.

Contact Information

For any queries regarding this tender, stakeholders may reach out through the appropriate contact channels provided by the issuing authority.

This tender invites experienced entities to submit proposals showcasing their ability to fulfill the anticipated works with high standards, ensuring sustained operational efficiency of all computing devices involved.

---