Department of Posts Tender by Department Of Posts (GEM/2025/B/5995225)

Tender Title: RFP for Selection of Service Provider for Migration Implementation Maintenance Support for Card Management System Switch Access Control Server on Opex Model

Reference Number: GEM/2025/B/5995225

Issuing Authority: Department of Posts, Ministry of Communications

The Department of Posts is inviting bids through an RFP for the selection of a service provider for a comprehensive migration implementation and maintenance support for their Card Management System Switch Access Control Server on an Opex model. This project aims to enhance the operational efficiency of the postal services by transitioning to more effective digital solutions, ultimately improving user experience and response times.

Scope of Work and Objectives

The primary objective encompasses the following areas:

1. Migration Implementation: Transition existing systems to a robust Card Management System that adheres to industry standards.
2. Maintenance Support: Ensure the continuous operation and support of the system post-migration, with an emphasis on minimizing downtime and optimizing performance.
3. Consultative Services: Provide expert guidance on best practices and assist in planning future upgrades or expansions.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility requirements:

• Registered as a legal entity capable of providing technology services.
• Proven experience in managing similar migration and maintenance projects within the last five years.
• Adequate infrastructure and resources to fulfill the project requirements.
• Financial stability and capacity, demonstrated through annual revenue statements.

Technical Requirements

Bidders must demonstrate technical proficiency in:

• Expertise in Card Management Systems and Access Control technologies.
• Capability to provide a secure, scalable, and compliant solution.
• Knowledge of industry best practices and standards in maintenance and support services.

Financial Requirements

Bidders must show financial documents, including:

• Recent audited financial statements.
• Evidence of previous successful project funding.
• Compliance with any payment terms set by the Department of Posts.

Document Submission Details

Interested parties must submit their proposals electronically, ensuring all required forms are completely filled out. Key documents include completed bid forms, eligibility proofs, and any required certifications. Information must be uploaded to the designated platform following submission guidelines outlined in the bidding portal.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs), providing:

• Priority consideration for qualified MSE applicants.
• Additional benefits as per government policy designed to promote start-ups and local businesses.

Evaluation Process

The evaluation will follow a structured approach focusing on:

1. Technical Proposal: Assessment of the methodology and technology solutions proposed.
2. Financial Proposal: Examination of pricing structures and cost-effectiveness.
3. Compliance Checks: Verification of all eligibility criteria and documented proofs.

Delivery Locations

Services will primarily cover various locations as directed by the Department of Posts, with potential for nationwide reach depending on project requirements.

Contact Information

For further inquiries regarding this tender, bidders are advised to refer to the official Department of Posts communication channels or their website when available.