Department of Posts Tender by Maharashtra Postal Circle Department Of Posts (GEM/2025/B/6143483)

Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals

Reference Number: GEM/2025/B/6143483

Issuing Authority:

Department of Posts
Ministry of Communications

Scope of Work and Objectives:

The objective of this tender is to procure comprehensive Annual Maintenance Services for Desktops, Laptops, and Peripherals. The scope includes services for a total of 188 units, ensuring optimum operational efficiency and longevity of equipment. This includes preventive maintenance, corrective actions, and essential repairs to minimize downtime and enhance the functionality of the assets.

Eligibility Criteria:

Participating bidders must be registered entities with the requisite experience and capabilities to provide similar maintenance services. Prospective bidders should possess valid documentation showcasing their compliance with industry standards and regulations.

Technical Requirements:

Bidders must assert their technical prowess by providing details of their service offerings, including:

• Capacity for on-site support and remote assistance
• A skilled workforce trained in handling both hardware and software issues
• Availability of genuine replacement parts and components

Financial Requirements:

Bidders are required to submit a detailed pricing proposal alongside their Earnest Money Deposit (EMD) to demonstrate their financial eligibility. The financial proposal should clearly delineate costs associated with maintenance services, parts, and any additional charges.

Document Submission Details:

All bids must be submitted electronically through the specified bidding platform. Bidders should ensure all required documents, including technical and financial proposals, are provided in approved formats to expedite the evaluation process.

Special Provisions:

This tender embraces provisions beneficial for Micro, Small, and Medium Enterprises (MSEs) and Startups, potentially allowing them to showcase their offerings in a competitive landscape. MSEs are encouraged to apply, as incentives and differentiated evaluation criteria may apply.

Evaluation Process:

Bids will undergo a meticulous evaluation process, which includes:

• Verification of eligibility criteria
• Technical assessment based on predetermined parameters
• Financial evaluation against submitted proposals The evaluation panel reserves the right to seek clarifications from bidders during the assessment.

Delivery Locations:

The successful bidder will provide maintenance services across specified locations as determined by the Department of Posts.

Contact Information:

For further inquiries or clarifications, bidders are advised to reach out to the official contacts designated by the Department of Posts. Any misleading information is discouraged, and stakeholders should refer to official sourcing platforms for accuracy.