Department of Posts Tender by Department Of Posts (GEM/2025/B/6145087)
Custom Bid for Services - ----
Tender Timeline
Tender Title: Custom Bid for Services
Reference Number: GEM/2025/B/6145087
Issuing Authority
Department of Posts
Ministry of Communications
Scope of Work and Objectives
The Custom Bid for Services aims to procure specific services tailored to meet the unique functionalities required by the Department of Posts. The objectives of this tender include enhancing operational efficiencies, improving customer interface, and providing innovative solutions that address current challenges faced by postal services. Bidders are invited to propose comprehensive service solutions that are effective and sustainable while adhering to the best practices within the industry.
Eligibility Criteria
To participate in this tender, bidders must meet the following eligibility requirements:
- Must be a registered entity capable of delivering the proposed services.
- Adequate past experience in providing similar services.
- Financial capability to undertake the contract as demonstrated through relevant financial statements.
- Compliance with all statutory registrations and certifications as requisites for service delivery.
Technical Requirements
Bidders must demonstrate compliance with technical specifications that align with the Department of Posts’ standards. These include:
- Proven methodologies and technologies utilized in service provisions.
- Capabilities to operate effective quality control and assurance processes.
- Establishment of protocols to ensure data security and confidentiality, particularly within postal operations.
Financial Requirements
Proposals must include a clear financial outline reflecting:
- Itemized pricing for the services offered.
- Assurance of budget compliance throughout the contract duration.
- Evidence of financial stability through previous financial records.
Document Submission Details
Bidders are required to submit all necessary documents through the official procurement platform specified by the Department of Posts. This includes but is not limited to:
- Completed bidding forms
- Relevant financial documents
- Technical proposals
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) will receive special consideration in the evaluation process aimed at promoting inclusivity and fostering entrepreneurship. Additional benefits and streamlined processes may be applied to support startups in their bidding efforts, contributing to the Make in India initiative.
Evaluation Process
The tender will follow a detailed evaluation process wherein:
- Proposals will be assessed based on technical capabilities and innovations.
- Financial bids will also be evaluated to assess cost-effectiveness and compliance with laid down criteria.
- Bidders may be consulted for clarification during the evaluation phase to ensure transparency.
Delivery Locations
Services are to be rendered across various delivery locations as stipulated by the Department of Posts. Details of specific delivery areas will be addressed in the contractual agreements post-selection.
Contact Information
For additional inquiries, bidders are encouraged to refer to the official contact details provided on the procurement portal of the Department of Posts.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity authorized to deliver the proposed services. Bidders must demonstrate previous experience in similar service provisions, possess the financial capability indicated by relevant financial statements, and comply with all necessary statutory registration and certifications needed for proper service delivery.
Bidders must comply with stringent technical specifications set forth by the Department of Posts. This entails showcasing proven methodologies, technologies, and adequate quality control processes. Additionally, proposals must ensure data security protocols are in place to maintain confidentiality, especially concerning postal operations.
Price evaluation considerations will be based on the itemized financial proposal submitted by bidders. The evaluation team will assess the cost-effectiveness of proposed solutions alongside compliance with the financial requirements outlined in the tender documentation. The goal is to ensure that the most optimal and cost-efficient solutions are chosen while maintaining high service standards.
All submissions must be completed through the designated online procurement platform specified by the Department of Posts. This ensures a streamlined process for document collection, verification, and adherence to submission timelines, promoting transparency and efficiency in the procurement procedure.
The tender provides notable benefits for Micro, Small, and Medium Enterprises (MSEs), which may include simplified bidding processes and potential cost advantages. Additionally, special considerations will be taken during the evaluation phase aimed at fostering entrepreneurship and supporting the Make in India initiative, ensuring that MSEs can effectively compete for contracts reserved for this category.
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