Tender Timeline
Tender Issue
October 14, 2024 at 7:51 PM
Corrigendum
October 25, 2024 at 05:29 PM
Bid Extended to April 28, 2025 at 08:00 PM
Tender Title: Annual Maintenance Service of Desktops, Laptops, and Peripherals
Reference Number: GEM/2024/B/5503008
Issuing Authority/Department:
Department of Posts, Ministry of Communications, Government of India.
Scope of Work and Objectives:
The objective of this tender is to secure an Annual Maintenance Service (AMS) for desktops, laptops, and peripherals under the jurisdiction of the Department of Posts. This service includes, but is not limited to, maintenance and repair of various brands of desktops (HP, DELL, ACER, WIPRO, HCL, LENOVO, ASUS), laptops, passbook printers (LIPI, EPSON, OLIVITTI), and dot matrix printers (EPSON, TVS). The successful bidder will ensure regular servicing, troubleshooting, onsite support, and necessary repairs to maintain operational efficiency.
Key Dates:
- Bid End Date: 28-11-2024, 20:00:00 IST
- Bid Opening Date: 28-11-2024, 20:30:00 IST
- Bid Offer Validity Period: 30 days from the bid opening date
- Pre-Bid Meeting: Not specified; potential bidders are encouraged to seek clarifications within the stipulated time frame.
Eligibility Criteria:
- Minimum Average Annual Turnover: ₹12 Lakh over the last three fiscal years.
- Experience Requirement: A minimum of 3 years in providing similar services to government or public sector organizations.
- Exemptions: Micro, Small, and Medium Enterprises (MSEs) and Startups are exempted from the experience and turnover criteria, subject to compliance with technical specifications.
Technical Requirements:
- Regular preventive maintenance services every quarter.
- Onsite technical support as needed.
- Capable of updating OS, Office Suite, and drivers for maintenance.
Financial Requirements:
- Bidders must submit Earnest Money Deposit (EMD) as per standard government norms.
- Performance Security in the form of an e-PBG will also be required.
Document Submission Details:
All required documentation should accompany the bid, including:
- Experience and turnover certificates.
- Technical compliance documents as specified in the tender.
- Additional documents as may be requested in the Acceptance of Terms and Conditions (ATC).
Special Provisions:
- MSE and Startup Benefits: MSEs and Startups may avail themselves of exemptions from experience and turnover requirements if they meet quality and technical specifications.
- Participation Restriction: This bid is reserved for participation only by CPSE sellers.
Evaluation Process:
The tender will undergo a Total Value Wise Evaluation based on the submitted bids where the lowest compliant bid will be given preference. Bids from MSEs that fall within the margin of price preference will have certain advantages in the evaluation.
Delivery Locations:
Services will be administered at various consignment points specified by the Department of Posts, with key locations detailed within the full tender document.
Contact Information:
For further queries or clarification, prospective bidders may reach out to:
The tender documents and further specifications can be found in the linked documents below:
By following the instructions and adhering to the specified criteria, bidders can successfully navigate the submission process and contribute to the efficient management of the Department of Posts’ IT infrastructure.
General Information
Item Category
Annual Maintenance Service - Desktops, Laptops and
Peripherals - Desktop PC; HP DELL ACER WIPRO HPC HCL
LENOVO ASUS , Annual Maintenance Service - Desktops,
Laptops and Peripherals - PASSBOOK PRINTER; LIPI EPSON
OLIVITTI , Annual Maintenance Service - Desktops, Laptops
and Peripherals - Dot Matrix Printer Low Range Speed;
EPSON TVS , Annual Maintenance Service - Desktops,
Laptops and Peripherals - Printer (Monochrome , Laser ,
Composite Cartridge ); CANON HP BROTHER PANTUM MEPL
, Annual Maintenance Service - Desktops, Laptops and
Peripherals - Printer ( Ink Jet , Mono and Colour, Lower
Range ); CANON
Ministry Name
Department Name
Organisation Name
State
City
Financial Information
Estimated Bid Value
₹2,92,772.00
Minimum Turnover
₹12.00 Lakh (s)
Bid Offer Validity
30 (Days)
Arbitration Clause
No
Mediation Clause
No
Evaluation and Technical Information
Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
2 Days
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
Bid Extended to April 28, 2025 at 08:00 PMModified on October 25, 2024 at 05:29 PM
Bid Opening April 28, 2025 at 08:30 PM
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Frequently Asked Questions
- To participate in the Annual Maintenance Service tender, bidders must have a minimum average annual turnover of ₹12 Lakh over the last three financial years and must demonstrate at least 3 years of experience in providing similar services to Government or PSU organizations. Micro, Small, and Medium Enterprises (MSEs) and Startups are exempt from these criteria if they meet technical requirements.
- Bidders need to provide the following documents: Experience criteria, bidder turnover, and any additional documents requested in the Acceptance of Terms and Conditions (ATC). Supporting documentation to validate eligibility for exemption is also essential.
- Bids will be evaluated based on a Total Value Wise Evaluation method. The bid offering the lowest price while meeting all other specifications and criteria will be preferred for awarding the contract.
- The tender does not specify an exact EMD value; bidders should refer to the tender document and government norms for guidance on the required EMD amount.
- Yes, MSEs can benefit from exemptions concerning the turnover and experience criteria, provided they comply with the necessary quality and technical specifications as laid out in the tender.
- Specific payment terms will be addressed in the final agreement upon award. Bidders are advised to refer to the main bid document for general payment conditions.
- Bidders must submit their proposals electronically via the designated government platform. This includes uploading all required documents and ensuring compliance with bid specifications.
- A pre-bid meeting is not specified in the tender. However, bidders may reach out for clarifications during the bid submission period.
- Non-compliance with terms may lead to penalties as discussed in the tender conditions, including the possibility of contract termination.
- Technical evaluation involves assessing the submitted bids against the specified technical requirements, including experience and capability to meet service standards.
- Yes, results of the tender evaluation will generally be communicated to bidders after the completion of the selection process.
- The ‘Make in India’ initiative is relevant as bidders are encouraged to provide locally sourced or manufactured products and services, enhancing local economic participation.
- For queries, prospective bidders can contact the tender issuing email at dobikaner.rj@indiapost.gov.in for assistance.
- The submitted bid must remain valid for a period of 30 days from the bid opening date as stated in the tender document.
- Non-compliant bids may be disqualified during the evaluation process, and the bidder will not be eligible for contract award.
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