Department of Posts Tender by Department Of Posts (GEM/2025/B/5973245)
Enterprise Management System Software
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Tender Title: Enterprise Management System Software
Reference Number: GEM/2025/B/5973245
Issuing Authority: Department of Posts, Ministry of Communications
The Enterprise Management System Software tender (GEM/2025/B/5973245) is a significant initiative by the Department of Posts, under the Ministry of Communications, aimed at enhancing the operational efficiency and effectiveness of postal services. The objective is to source a robust and comprehensive software solution that can streamline the management processes within the department and deliver high-performance results.
Scope of Work and Objectives
The scope encompasses the procurement of an Enterprise Management System Software that meets the specific needs of the Department of Posts. This software should facilitate various management functions, including but not limited to:
- User Management
- Data Analysis and Reporting
- Workflow Automation
- Integration with existing systems
- Enhanced User Experience
The overarching objective is to implement a system that significantly improves operational workflows, leading to increased productivity and better service delivery.
Eligibility Criteria
To participate in this tender, bidders must meet the following eligibility requirements:
- Be a registered entity under applicable laws
- Demonstrate prior experience in implementing similar Enterprise Management Software
- Hold relevant certifications for software development and management
- Financial stability to support project execution
Technical Requirements
Bids must fulfill specific technical specifications, including:
- User-friendly interface
- Compatibility with existing hardware
- Provision for customization as per departmental requirements
- Enhanced security protocols to safeguard sensitive data
- Comprehensive support and maintenance services
Financial Requirements
Vendors are required to provide a detailed financial proposal, including all costs associated with software implementation, training, and ongoing support. The proposal must also delineate payment terms, which will be subject to evaluation.
Document Submission Details
Bidders should ensure that all proposals, including technical and financial documents, are submitted electronically through the designated portal. Specific document formats will be required, and detailed guidelines must be followed to ensure compliance with submission procedures.
Special Provisions
The tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and start-ups, encouraging their participation by offering certain benefits that may facilitate their bidding.
Evaluation Process
The evaluation of submitted tenders will adhere to a structured process, assessing both technical and financial criteria. The evaluation criteria will focus on value for money, quality of the proposal, and the bidder's experience. The selection committee will ensure transparency throughout the evaluation stage.
Delivery Locations
The Enterprise Management Software solution will be deployed primarily at various departmental offices designated by the Department of Posts, ensuring accessibility and operational efficiency across all locations.
Contact Information
For inquiries regarding this tender, prospective bidders are encouraged to reach out to the contact person listed in the official tender documentation. Clear lines of communication will facilitate better understanding and streamline the bidding process.
The success of this tender project is anticipated to bolster the Department of Posts' capabilities, thereby enhancing overall service delivery and customer satisfaction.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC)
- Compliance of BoQ specification and supporting document *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
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Frequently Asked Questions
The eligibility requirements include being a registered entity under relevant jurisdiction, showcasing prior successful implementation of similar Enterprise Management software, and holding relevant certifications. Furthermore, financial stability is critical for supporting the project execution. Suppliers should possess a sound business structure to ensure timely delivery and compliance with contract terms.
Bidders must provide various essential certificates including registration certificates as a legal entity, tax compliance documents, and proof of relevant experience in software development. Certifications related to quality assurance and project management are also beneficial. All documents must be submitted in the specified formats to ensure compliance with tender conditions.
The registration process involves creating a bidder account on the specified electronic portal where the tender is hosted. Once registered, bidders can upload their proposals in the required formats. It’s crucial to adhere to all guidelines outlined in the tender documents, as non-compliance could result in disqualification during the evaluation process.
Bidders are often required to submit an Earnest Money Deposit (EMD) as part of the tender submission process. This deposit serves as a financial assurance guaranteeing the bidder’s commitment to fulfilling the contract obligations. Additionally, successful bidders may need to provide performance security to back their execution plan, details of which will be specified in the tender document.
Yes, this tender supports Micro, Small, and Medium Enterprises (MSEs) by offering special benefits such as relaxation in eligibility criteria, financial assistance, and a favorable evaluation process. The provisions aim to encourage MSE participation and help foster local businesses, thus boosting the initiative aligned with ‘Make in India’ policies and local procurement regulations.
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