Department of Revenue Tender by Central Board Of Direct Taxes (cbdt) (GEM/2025/B/6172939)

Tender Title: Manpower Outsourcing Services

Reference Number: GEM/2025/B/6172939

Issuing Authority/Department: Department of Revenue, Ministry of Finance

The Manpower Outsourcing Services tender seeks to engage qualified vendors to provide comprehensive, skilled manpower solutions for various administrative needs within governmental operational frameworks. This initiative is designed to ensure that high-quality administrative support is consistently available while maintaining compliance with minimum wage stipulations and fostering workforce inclusiveness. The objective is to source 20 skilled graduate personnel who demonstrate not only technical competence but also the ability to integrate seamlessly within the existing team dynamics of the ministry.

Scope of Work and Objectives

The scope of this tender encompasses sourcing and managing skilled administrative personnel for tasks that include, but are not limited to:

• Administrative support services
• Document management and processing
• Customer service operations
• Data entry and reporting

The primary objective is to enhance operational efficiency in the Department of Revenue by integrating skilled workers in a cost-effective outsourcing model that adheres to governmental standards.

Eligibility Criteria

To be eligible for participation in this tender, bidders must meet the following requirements:

• Registration as a legal entity compliant with national employment regulations
• Proven experience in providing manpower outsourcing services, specifically in administrative roles
• Capacity to recruit and manage personnel under minimum wage guidelines

Technical Requirements

All bidders must demonstrate the capability to:

• Provide skilled personnel with at least a graduate degree background
• Ensure all hired personnel are compliant with local labor laws
• Deliver tailored training programs for personnel as needed

Financial Requirements

Bidders are required to submit detailed financial statements demonstrating stability, along with a cost proposal that reflects adherence to budgetary constraints. A transparent pricing model should be presented, taking into account minimum wage obligations and any other associated costs.

Document Submission Details

All submissions must be electronic and formalized in accordance with the agreed formats stipulated by the Department of Revenue. Specific document formats will be detailed in the tender submission guidelines. To ensure the integrity of the submission, it is pivotal that all documents adhere to specified standards.

Special Provisions

There are special provisions designed to encourage participation from Micro, Small and Medium Enterprises (MSMEs), as well as startups. These provisions might include:

• Relaxed financial criteria
• Guidance on the registration and tender preparation process
• Other supportive measures to enhance inclusion in the bidding process

Evaluation Process

The evaluation process will be methodical and transparent, involving:

• Preliminary assessment of compliance with eligibility criteria
• Technical evaluation based on the quality of the proposal and offered services
• Financial evaluation focusing on pricing fairness and budget alignment

Bidders will be notified of the outcomes for selection through official communication channels maintained by the Department of Revenue.

Delivery Locations

The services are expected to be delivered throughout various facilities affiliated with the Department of Revenue, both in urban and rural settings as directed.

Contact Information

For more details, interested bidders can reach out to the Department of Revenue. Specific contact details will be provided through official communication channels during the bidding process.