Tender Title: Annual Maintenance Service - EPABX System

Tender Reference Number: GEM/2025/B/6119849

Issuing Authority/Department

The issuing authority for this tender is the Department of Revenue, which falls under the Ministry of Finance. The department aims to ensure the optimal functioning of communication systems across government facilities through regular maintenance and support.

Scope of Work and Objectives

The primary objective of this tender is to establish a contract for the annual maintenance service for the EPABX system. This service will encompass routine inspections, repairs, upgrades, and support for the EPABX systems installed within government premises. The selected contractor will be responsible for ensuring the systems are operational and are maintained in compliance with the required technical specifications.

The scope will include:

• Regular maintenance checks and servicing of EPABX hardware.
• Troubleshooting and repair of any malfunctions.
• Providing timely software updates and security patches.
• Offering training sessions for staff on proper usage and best practices.

Eligibility Criteria

To be eligible for this tender, bidders must meet specific qualifications:

• Registered as a legal entity under relevant government regulations.
• Proven experience in providing maintenance services for EPABX systems.
• Technical expertise with a qualified team capable of delivering the required services.

Technical Requirements

Contractors should demonstrate their capability by providing:

• Technical specifications of the services offered.
• Details of the equipment and technology that will be utilized in servicing the EPABX system.
• Evidence of adherence to recognized quality standards related to maintenance services.

Financial Requirements

Bidders need to furnish financial statements demonstrating their stability and capacity to undertake this contract. The documents must reflect:

• Evidence of previous contracts completed successfully.
• Current financial health and resources to sustain the required services.

Document Submission Details

All submissions must be made electronically through the designated electronic portal (details found on the procurement site). The necessary documentation includes:

• A complete tender application form.
• Proof of eligibility and technical compliance.
• Financial documents as specified.

Special Provisions

This tender may contain special considerations for Micro, Small, and Medium Enterprises (MSEs) and startups, allowing them to participate under favorable terms. These provisions aim to promote local businesses while ensuring quality service delivery.

Evaluation Process

Proposals will undergo a rigorous evaluation process, which includes:

• A preliminary assessment of eligibility.
• Technical evaluation against outlined requirements.
• A financial review focused on competitive pricing and compliance.

Delivery Locations

The services will primarily be delivered at various government facilities as designated by the Department of Revenue throughout the jurisdiction of the Ministry of Finance.

Contact Information

For any inquiries related to the tender, please refer to the electronic procurement portal for contact details of the responsible officers.