Tender Title: Custom Bid for Services - Housekeeping services along with kitchen operations for guest house

Reference Number: GEM/2025/B/6179151

The tender is issued by the Department of Revenue, operating under the Ministry of Finance. It encompasses a custom bid aimed at procuring expert housekeeping services, along with kitchen operations, specific to guest house facilities. This initiative is designed to ensure that the government guest house maintains a high standard of cleanliness and customer service, thereby enhancing the overall experience of all guests.

Scope of Work and Objectives

The scope involves providing comprehensive housekeeping services, which include cleaning, maintenance, and overall management of the guest house premises. Furthermore, it also includes kitchen operations, which consist of meal preparation, dining services, and kitchen cleanliness. The primary objective of this tender is to select a capable service provider who can deliver high-quality services that meet specified standards while ensuring customer satisfaction.

Eligibility Criteria

To qualify for participation, bidders must meet several eligibility requirements. Candidates should be registered entities and have a proven track record in providing similar services. Additionally, all participants must have the necessary licenses and certifications to operate within the housekeeping and kitchen service sectors.

Technical Requirements

Technical specifications demand that the service provider must adhere to industry-standard practices in cleaning and food safety. This includes compliance with health regulations and the effective training of staff in sanitation procedures. Equipment and materials used must meet quality standards to ensure effective service delivery.

Financial Requirements

Bidders should exhibit financial stability and must provide necessary documentation to validate their financial capacity. This may include financial statements for the last three years and proof of past contracts similar in nature and magnitude to this tender.

Document Submission Details

Interested parties are required to submit a comprehensive bid proposal that includes all relevant documentation. Proposals must be organized and presented clearly. The submission process will facilitate evaluation based on both technical and financial aspects. It is essential to follow the specified format to avoid disqualification.

Special Provisions

Special provisions exist to support Micro, Small, and Medium Enterprises (MSEs) and promote the involvement of startups. These entities are encouraged to participate in the tendering process, thereby fostering an inclusive environment in government procurement.

Evaluation Process

Submissions will undergo a thorough evaluation process, where proposals will be assessed based on pre-determined criteria of technical competence and financial health. Bidders will be ranked accordingly to ensure that the best-suited provider is selected for the job.

Delivery Locations

Services will be rendered at the designated government guest house location specified by the Department of Revenue. Delivery should be timely, ensuring seamless operations within the guest house environment.

Contact Information

For further queries related to this tender, potential bidders can reach out to the relevant authorities within the Department of Revenue. However, specific contact details have not been provided in this document.

By adhering closely to these outlined requirements and guidelines, bidders can enhance their prospects of successfully securing this tender, delivering exceptional housekeeping and kitchen services that meet the ministry's expectations.