The Annual Maintenance Service for EPABX System tender, referenced as GEM/2025/B/6148777, is issued by the Department of Revenue under the Ministry of Finance. This tender aims to identify a qualified contractor to provide comprehensive maintenance services for the Electronic Private Automatic Branch Exchange (EPABX) systems used within the department.
Scope of Work and Objectives
The primary objective of this tender is to ensure the EPABX systems are kept in optimal operational condition. The contractor will be responsible for routine maintenance, troubleshooting, repair services, and any necessary parts replacement for the EPABX systems. This includes, but is not limited to, the following tasks:
- Conducting regular inspections and maintenance.
- Providing assistance during system failures.
- Offering prompt corrective actions and emergency support.
- Supplying necessary components for repairs.
Eligibility Criteria
To be eligible for this tender, bidders must be registered entities with a proven track record in providing maintenance services for telecommunications equipment. This includes having the necessary technical expertise, resources, and capability to perform the required services effectively.
Technical Requirements
The contractor must possess relevant certifications and qualifications in EPABX maintenance and repair. Technical staff should have experience with various EPABX systems and be well-versed in troubleshooting and system upgrades. Documentation of experience, including previous contracts or case studies, may be required.
Financial Requirements
Candidates should demonstrate financial capability and stability to undertake the maintenance contract. This includes providing evidence of financial statements, bank guarantees, or other relevant documentation to ensure that the bidder can sustain the service throughout the contract period.
Document Submission Details
Interested bidders are required to submit their proposals electronically through the specified government procurement portal. All submissions must include:
- A technical proposal detailing how the maintenance services will be provided.
- Financial proposals outlining costs associated with the service.
- Relevant certifications and documentation as stipulated in the eligibility criteria.
Special Provisions
There will be provisions for Micro, Small and Medium Enterprises (MSEs) and startups, promoting their participation in the tender process. Eligible MSEs may receive preferential treatment in the evaluation process to encourage their involvement.
Evaluation Process
Bids will be evaluated based on technical capability, financial soundness, and compliance with eligibility criteria. Emphasis will be placed on the bidder’s experience, the quality of service proposal, and pricing competitiveness.
Delivery Locations
The maintenance services will predominantly be delivered at various departmental offices under the Ministry of Finance. Specific locations shall be determined based on the operational requirements of the EPABX systems in those offices.
Contact Information
All inquiries regarding the tender should be sent via the official communication channel specified on the procurement portal.
This tender presents a significant opportunity for qualified providers to engage in an essential service contract, contributing to the smooth functioning of communication within the Department of Revenue. For those interested in participating, ensure adherence to the outlined requirements and prepare comprehensive proposals that highlight your capabilities in providing top-tier annual maintenance services for EPABX systems.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with prior experience in providing maintenance services specifically for EPABX systems. Bidders must submit documentation proving their operational capability and must have adequate technical staff qualified in telecommunications systems. It is also important that bidders demonstrate financial stability to support their bid.
Bidders must possess relevant certifications in telecommunications maintenance. This may include certifications from recognized authorities in EPABX system servicing, as well as compliance documentation that adheres to industry standards. All certificates must be submitted alongside the tender documentation.
All proposals and supporting documentation should be submitted through the designated electronic procurement platform. Bidders must ensure that their submissions are complete and include technical proposals, financial breakdowns, and any necessary certifications to comply with the submission requirements outlined in the tender notice.
Payment terms will be outlined within the submitted financial proposal. Typically, payments may be structured based on milestones achieved or could be on a quarterly basis, dependent on the services rendered. It is essential that bidders propose clear and transparent payment terms in their submissions.
Yes, there are specific provisions to support MSEs in this tender process. MSEs may receive benefits such as preferential evaluation criteria, which enhances their chances of winning the contract. This initiative aligns with the government’s goals to boost local enterprises and encourage participation from smaller service providers in government contracts.
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