Title: Facility Management Services - GEM/2025/B/6162670

Issuing Authority:

Department of Revenue, Ministry of Finance

Scope of Work and Objectives:

The objective of this tender is to solicit bids for Facility Management Services (FMS) under a lump-sum based comprehensive service agreement. The scope involves providing maintenance and operational support for all computers and peripherals related to non-networked hardware and software. Furthermore, it encompasses maintenance for both networked and non-networked hardware, ensuring smooth operational functionality within the organization.

Eligibility Criteria:

To qualify for this tender, potential bidders must be registered entities under relevant government regulations. They need to provide documentation that demonstrates their capability in delivering services aligned with the requirements set out by the Department of Revenue.

Technical Requirements:

Bidders must possess the necessary technical qualifications and experience in facility management services specifically tailored to the maintenance of computer systems and peripherals. This includes demonstrating knowledge of IT hardware systems and software applications, as well as a proven track record of successful service delivery in similar contracts.

Financial Requirements:

Bidders are required to present evidence of financial stability and sufficiency to undertake the contract, including past financial records and solvency proofs. A declaration will also be needed to confirm the absence of any financial liabilities that could impair the ability to complete the tasks outlined in the tender.

Document Submission Details:

All submissions must adhere to the specified format stipulated in the tender documentation. Interested parties are required to submit their bids electronically, in the formats prescribed, with all accompanying documents properly signed and dated.

Special Provisions:

Micro, Small, and Medium Enterprises (MSEs) and startups may benefit from particular provisions intended to encourage participation from these sectors, promoting inclusive business practices and fostering growth in emerging enterprises.

Evaluation Process:

Bid proposals will undergo a rigorous evaluation process where criteria such as technical capability, financial offers, and compliance with the requirements will be considered. Each proposal will be assessed to determine the most responsive bid that aligns with the department's objectives.

Delivery Locations:

The services required will be rendered at designated locations as specified by the Department of Revenue, ensuring accessibility and adherence to specified operational protocols.

Contact Information:

While direct contact information is not available in the tender documentation, it is recommended that interested bidders follow the official channels stipulated in the tender to gain further insights.

Important Considerations:

Bidders should ensure their proposals encapsulate their understanding of the requirements and clearly delineate the methods they will employ to meet the objectives outlined within this tender.