Department of Revenue Tender by Central Board Of Excise And Customs (cbec) (GEM/2025/B/6120221)
Custom Bid for Services - AMC of Record Management
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Tender Title: Custom Bid for Services - AMC of Record Management
Tender Reference Number: GEM/2025/B/6120221
Issuing Authority/Department: Department of Revenue, Ministry of Finance
The Department of Revenue under the Ministry of Finance invites qualified bidders to submit proposals for the Annual Maintenance Contract (AMC) of Record Management. This tender is designed to enhance the effectiveness of record management operations while ensuring compliance with applicable regulations and facilitating efficient retrieval and management of governmental records.
Scope of Work and Objectives
The objective of the AMC for Record Management services includes but is not limited to:
- Efficient archiving and retrieval of governmental records.
- Maintenance of a streamlined workflow for document management.
- Implementing best practices in record management to adhere to statutory requirements.
- Ensuring data confidentiality and security mechanisms are in place.
- Providing necessary training to departmental staff on records management systems.
Eligibility Criteria
Bidders must meet specific eligibility criteria to participate in this tender, including:
- Being a registered entity, licensed to operate in the field of document management and records services.
- Proven experience in managing large volumes of records for governmental or similar institutions.
- Financial stability and capability to carry out extensive projects.
Technical Requirements
Bidders are expected to fulfill several technical requirements, including:
- Provision of detailed methodologies for record management and maintenance.
- Demonstration of previous successful executions of similar projects.
- Use of certified technologies for record management.
Financial Requirements
Interested bidders must submit their financial proposals along with the technical documentation. The financial requirements entail showcasing adequate funding capacity to sustain the project within the stipulated timeframes.
Document Submission Details
All proposals must be submitted electronically through the specified portal, ensuring that all required documents are included. Late submissions will not be entertained.
Special Provisions
This tender favors Micro, Small, and Medium Enterprises (MSEs) by encouraging their participation through relaxed eligibility norms. Additionally, there are specific provisions for startups aimed at enhancing their competitiveness in public procurement.
Evaluation Process
The evaluation will be conducted in a structured manner focusing on both technical proficiency and financial viability. The bids will be assessed on their merit, emphasizing compliance with technical specifications and overall project feasibility.
Delivery Locations
Services will be initiated at various government sites across the jurisdiction of the Department of Revenue, with specific locations detailed in the submission documents.
Contact Information
For further inquiries, clarification can be sought through the official contact channels provided in the tender documents. It is advisable to frequently check the portal for updates and additional information.
By adhering to the aforementioned details, bidders can prepare their submissions to meet the tender requirements effectively. This tender represents a critical opportunity for enhancing government record management services while ensuring quality and compliance are upheld.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
17 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for participating in this tender include being a legally registered entity with demonstrated experience in record management services. Bidders should provide evidence of prior successful contracts with governmental bodies or similar institutions, alongside proof of financial stability to ensure compliance with project requirements.
Bidders must submit the necessary certificates that validate their entity’s registration, financial standing, and previous work in record management. These include tax registrations, operational licenses, and relevant quality standard certifications that evidence compliance with governmental regulations and industry standards.
To register for the tender, interested parties must create an account on the specified digital procurement portal. The registration process typically involves submitting company details, verifying credentials, and accepting the portal’s terms of service. After registration, bidders can access and submit their proposals directly through the platform.
Proposals must be submitted in specified electronic formats, which typically include PDF for documentation and Excel for financial proposals. It is essential to adhere to the submission guidelines outlined in the tender documentation to avoid disqualification.
The payment terms for the AMC project are usually outlined in the tender documents. Typically, payments may be structured based on milestones achieved during the project execution, contingent on satisfactory service delivery and compliance with the awarded contract’s stipulated requirements. Bidders are encouraged to review these conditions closely before submitting their proposals.
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