Department of School Education and Literacy Tender by National Bal Bhavan (GEM/2025/B/6132187)

Tender Title: Custom Bid for Services - Contract for Running of Canteen

Reference Number: GEM/2025/B/6132187

Issuing Authority

This tender is issued by the Department of School Education and Literacy, operating under the Ministry of Education.

Scope of Work and Objectives

The purpose of this tender is to establish a contract for the provision of canteen services for a period of one year at the National Bal Bhavan, located in New Delhi. The selected contractor will be responsible for managing all aspects of the canteen operations, including food preparation, service, hygiene maintenance, and customer satisfaction. The primary objective is to provide nutritious, hygienic, and affordable meals to the users of the facility, enhancing their experience and promoting well-being.

Eligibility Criteria

Eligible bidders must demonstrate that they are registered entities capable of supplying canteen services. They should have prior experience in running similar operations and must adhere to legislative regulations regarding food safety and hygiene. Furthermore, bidders must possess all necessary licenses and permits, including health and safety certifications.

Technical Requirements

Participants aspiring to bid must adhere to specific technical requirements:

• A detailed proposal outlining the menu, sourcing of ingredients, and cooking methods.
• Evidence of compliance with local health codes and food safety standards.
• An operational plan that highlights staffing, maintenance, and customer service strategies.

Financial Requirements

Bidders are required to submit a comprehensive financial proposal, giving clear details on pricing strategies, payment schedules, and any potential discounts. The financial offer should be competitive yet reflective of the quality and service standards proposed.

Document Submission Details

All documents must be submitted electronically through the designated platform. They should include the eligibility documents, technical and financial proposals, along with any additional supporting materials. Late submissions may be disqualified from consideration.

Special Provisions

This tender includes special provisions beneficial to Micro, Small, and Medium Enterprises (MSEs). Startups may also find opportunities to participate and benefit from targeted support, as per government policies promoting their involvement in public contracts.

Evaluation Process

The evaluation will be conducted through a structured assessment of technical and financial proposals. Each submission will be reviewed for compliance with eligibility requirements, technical feasibility, and pricing adequacy. Bidders will be ranked according to these criteria, with the highest-rated submissions being shortlisted for further consideration.

Delivery Locations

The primary delivery location for the services provided will be at the National Bal Bhavan, New Delhi. However, the bidder must be prepared to handle logistics efficiently to meet the service demands as specified in the tender documents.

Contact Information

For further inquiries, interested bidders are encouraged to reach out to the issuing authority directly through the official communication channels listed within the tender platform. It's crucial for bidders to clarify doubts or seek additional information before submitting their proposals.