Department of School Education and Literacy Tender by Kendriya Vidyalaya Sangathan (GEM/2025/B/6157260)

Tender Overview

The Annual Maintenance Service - Desktops, Laptops and Peripherals tender with reference number GEM/2025/B/6157260 is issued by the Department of School Education and Literacy, under the Ministry of Education. This tender focuses on maintaining and servicing essential technical assets including desktops, laptops, printers, and uninterruptible power supplies (UPS).

Scope of Work and Objectives

The primary objective of this tender is to ensure uninterrupted operation and maximum efficiency of desktop PCs, laptops, and peripheral devices used within educational institutions. This includes providing a comprehensive maintenance service that covers desktops of various brands such as Acer, HP, and HCL, along with peripherals including multifunction printers, monochrome laser printers, and network devices.

The scope encompasses:

• Regular maintenance and servicing of 302 units.
• Repair services where necessary.
• Annual maintenance of audio conferencing systems and data center assets.

Eligibility Criteria

To qualify for submission, bidders must demonstrate:

• Registered entity status.
• Experience in providing maintenance services for similar equipment.
• Adequate technical capabilities and trained personnel.

Technical Requirements

Proposals must include:

• Detailed methodology on maintenance services.
• Profiles of technical staff along with their qualifications.
• Technical specifications of replacement parts, if required.
• Compliance with quality standards applicable to electronic maintenance services.

Financial Requirements

Bidders must provide:

• A detailed financial proposal outlining pricing per service category.
• Capacity to manage the financial aspects of the Annual Maintenance Service including potential costs for parts and labor.

Document Submission Details

All documents must be submitted electronically. Proposals should include:

• Technical Bid Document.
• Financial Bid Document.
• Copies of mandatory registration certificates and relevant experience letters.

Special Provisions

This tender includes incentives for Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging local businesses to participate. Proposals that comply with 'Make in India' initiatives will be favored, highlighting local content and procurement rules.

Evaluation Process

Proposals will be evaluated based on:

• Compliance with technical specifications.
• Overall cost and financial viability.
• Capacity and experience of bidders.

Successful proposals will be shortlisted for further consideration, and bidders may be notified for interviews or clarifications if needed.

Delivery Locations

Maintenance services are required across designated educational institutions as specified by the issuing department. Bidders should confirm their ability to service these locations effectively.

Contact Information

For further inquiries regarding the tender, participants should refer to the official contact channels provided by the Department of School Education and Literacy. All communications must be conducted through official platforms to ensure clarity and documentation.