Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals
Tender Reference Number: GEM/2025/B/6166896
Issuing Authority: Department of Scientific and Industrial Research (DSIR), Ministry of Science and Technology

Scope of Work and Objectives

The primary objective of this tender is to procure a comprehensive annual maintenance service for various computing devices, including desktop computers, all-in-one PCs, laptops, scanners, and printers. The selected vendor will be required to ensure the continuous and efficient operation of these devices to support the functions of the Ministry of Science and Technology. The service will encompass regular maintenance, troubleshooting, emergency repairs, and timely support to minimize downtime and enhance productivity.

Eligibility Criteria

To be eligible to participate in this tender, bidders must fulfill the following criteria:

• Be a registered entity with a valid operating license.
• Possess experience in providing maintenance services for IT equipment.
• Have the necessary technical expertise and workforce to deliver the required services.
• Meet any additional criteria as specified in the tender documentation.

Technical Requirements

Bidders must demonstrate their capability to deliver the maintenance services outlined in the scope. This includes:

• A detailed plan for scheduled maintenance checks.
• The availability of qualified technicians.
• Generic and specific repairs of computer systems and peripherals.
• Compliance with standards such as ISO 9001 for quality management.

Financial Requirements

The financial requirements include:

• Submission of a detailed financial proposal, inclusive of all costs.
• Evidence of previous financial capability to handle contracts of similar size and complexity.
• Provision of an Earnest Money Deposit (EMD) as specified in the tender documents.

Document Submission Details

Bidders must submit their proposals and all requisite documents in accordance with the guidelines provided in the tender documentation. All submissions should be made electronically through the designated procurement portal, adhering strictly to the specified format and specifications.

Special Provisions

This tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. Eligible firms will benefit from relaxed qualification criteria, ensuring a fair opportunity to compete for the contract. The procurement aligns with the 'Make in India' initiative to encourage local sourcing and manufacturing.

Evaluation Process

The evaluation of submitted bids will be performed based on a multi-criteria approach focusing on:

• Technical competency.
• Financial viability.
• Previous experience and references.
• Compliance with timeframes and submission guidelines.

Delivery Locations

Services are to be provided for various locations associated with the Department of Scientific and Industrial Research. Specific sites will be designated during the contractual discussions with the selected bidder.

Contact Information

For any inquiries related to this tender, official communication must be directed to the responsible procurement officer. While specific contact details are unavailable, interested bidders are encouraged to check the procurement portal for updates and clarifications.

By comprehensively addressing the outlined requirements and demonstrating the capability to deliver on the highlighted objectives, bidders can ensure a competitive proposal submission that aligns with the tender's goals.