Department of Telecommunications (DOT) Tender by Indian Telephone Industries Limited (iti) (GEM/2025/B/6134142)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Selection of Service Provider for
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Tender Title: Comprehensive Annual Maintenance Service for Desktops, Laptops and Peripherals
Reference Number: GEM/2025/B/6134142
Issuing Authority: Department of Telecommunications (DOT)
Category: Annual Maintenance Service
Overview
The Department of Telecommunications (DOT) invites tenders for the Comprehensive Annual Maintenance Service (CAMC) of desktops, laptops, and peripherals, along with the maintenance of the existing Local Area Network (LAN) at the ITI premises located in Kolkata. The goal of this tender is to ensure the optimal functioning and longevity of IT equipment, thereby enhancing overall productivity and efficiency.
Scope of Work
The successful bidder will provide a comprehensive range of maintenance services that includes periodic inspections, troubleshooting, repair services, and replacement of defective parts. Regular preventive maintenance, emergency repairs, and the provision of skilled personnel as needed are also part of the responsibilities expected from the service provider.
Objectives
The objectives include:
- Continuous operational support for desktop and laptop systems.
- Timely response to service requests and technical issues.
- Regular updates and maintenance of the LAN infrastructure.
- Enhancing the operational efficiency of IT resources through proactive maintenance.
Eligibility Criteria
To be eligible for this tender, bidders must:
- Be a legally registered entity with the appropriate licenses and permits to undertake IT maintenance services.
- Demonstrate experience in similar contracts involving CAMC for IT hardware.
- Provide evidence of successfully completed maintenance contracts in the past three years.
Technical Requirements
Bidders are required to meet certain technical requirements, which include:
- A qualified team of technicians with certifications relevant to IT maintenance and support.
- Capability to provide on-site support and maintenance services promptly.
- Access to genuine parts and equipment for replacements.
Financial Requirements
Bidders must comply with the financial requirements outlined in the tender document:
- Submission of a valid Earnest Money Deposit (EMD).
- Proposals should detail all costs, including labor, parts, and any ancillary services.
Document Submission Details
All necessary documents, including proposals and supporting documentation, must be submitted in adherence to the guidelines specified in the tender notice. Late submissions will not be entertained.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) by providing additional benefits, which include relaxation in eligibility criteria and possibly a reserved quota.
Evaluation Process
Bids will be evaluated based on:
- Compliance with the eligibility and technical criteria.
- Financial viability and competitiveness of price proposals.
- Demonstrated experience and technical capability.
Delivery Locations
The primary delivery location for all services will be the ITI premises in Kolkata, with all engineering support services being delivered on-site.
Contact Information
For inquiries, bidders are encouraged to reach out to the official contact provided within the tender documentation. This ensures clarifications regarding the tender can be addressed appropriately and promptly.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity engaged in providing annual maintenance services for IT equipment. Bidders must have a proven track record in handling comprehensive annual maintenance contracts for desktops and laptops. Experience in similar projects within the last three years is crucial.
Bidders must provide valid registrations, licenses, and necessary certificates to verify their legal standing and capability to deliver the required services. Additionally, relevant technician qualifications and certifications for IT maintenance must be included to ensure compliance with the expectations outlined in the tender.
The registration process involves submitting necessary documentation to demonstrate compliance with eligibility criteria. Bidders must ensure their proposals include all required certifications and legal documentation as specified in the tender instructions. It’s advised to review all submission guidelines thoroughly before applying.
A performance security may be mandated by the DOT to ensure commitment to the contract. The specific amount and conditions will be detailed within the tender documentation. Typically, this includes a percentage of the contract value, which will be returned upon successful completion of the contract obligations.
The selection process will involve multiple stages, including compliance checks against eligibility criteria, technical assessments, and financial evaluations. Each submission will be reviewed to ensure compliance with all requirements, ensuring that the most qualified and competitive bidders are selected for the tender opportunity. Notification of results will be communicated to all participants once evaluations are completed.
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