Tender Title: Cluster Outsourcing for Maintenance of Landline and Broadband Network – OFC Network

Reference Number: GEM/2025/B/6089241

Issuing Authority

Department of Telecommunications (DOT) Ministry of Communications

Scope of Work and Objectives

This tender invites bids for Cluster Outsourcing for Maintenance of Landline and Broadband Network – OFC Network primarily aimed at ensuring the operational excellence of Optical Fiber Cable (OFC) networks. The scope encompasses maintenance tasks associated with the OFC network in the Daltonganj Operation Area, which includes Palamu, Garhwa, and neighboring regions. The primary objective is to establish a robust service level agreement (SLA) framework that guarantees timely maintenance and minimal disruption to services, thereby enhancing user satisfaction and operational efficiency.

Eligibility Criteria

To qualify for this tender, bidders must fulfill certain eligibility requirements, which include being a registered entity in the relevant service category with adequate financial capacity and technical expertise to handle OFC maintenance projects at scale. Compliance with local operational standards and a proven track record in similar projects will also be assessed during the bidding process.

Technical Requirements

Bidders must demonstrate proficiency in handling OFC networks, including:

• Expertise in the installation, maintenance, and troubleshooting of Optical Fiber Cable systems.
• Possession of the necessary tools and technology for efficient network maintenance.
• Ability to deliver quick response times and adhere to the SLA guidelines stipulated in the tender.

Financial Requirements

Potential bidders are required to submit comprehensive financial statements demonstrating their capacity to undertake the project, ensuring they can meet both upfront and ongoing operational costs. This will be assessed under the criteria shaping the financial health and sustainability of the bidding entity.

Document Submission Details

All required documents, including eligibility proofs, financial statements, and technical proposals, must be submitted as part of the bidding process. Bidders should ensure all documents adhere to the stipulated format and guidelines outlined in the tender documentation.

Special Provisions

The tender includes benefits for Micro, Small, and Medium Enterprises (MSEs) and has provisions to encourage participation from startups. These initiatives aim to foster local entrepreneurship and boost economic development while ensuring compliance with the 'Make in India' policies.

Evaluation Process

Bids will be evaluated based on predefined criteria, which include technical capability, financial viability, and adherence to the tender requirements. The evaluation committee will craft an assessment matrix to ensure a fair, transparent, and competitive selection process.

Delivery Locations

The maintenance services are specifically targeted for the Daltonganj Operation Area, covering multiple regions within that jurisdiction. Bidders must indicate their capability to operate effectively in this designated area.

Contact Information

For further clarification or inquiries regarding the tender documentation, bidders are encouraged to reach out through the contact methods provided in the official tender release documents.