Tender Title: Facility Management Services

Reference Number: GEM/2025/B/6171474

Issuing Authority/Department: Department of Telecommunications (DOT)
Ministry: Ministry of Communications

Scope of Work and Objectives

The objective of this tender is to procure comprehensive Facility Management Services on a lump-sum basis for commercial premises. The successful bidder will be responsible for housekeeping and related activities including sweeping, cleaning, dusting, and lifting within various offices and telephone exchange premises located in the Gurgaon BA Zone B. The scope includes effective cleaning and maintenance of interiors, proper disposal of garbage, and timely filling of water containers, thus ensuring a safe, hygienic, and welcoming environment for all stakeholders.

Eligibility Criteria

Eligible bidders must be registered entities with proven experience in providing facility management services. Bidders must comply with necessary statutory regulations and hold relevant licenses or certifications to undertake housekeeping-related activities. Their past performance should be capable of demonstrating reliable service delivery and compliance with industry standards.

Technical Requirements

The technical specifications for the Facility Management Services require that bidders adhere to the highest standards of hygiene, safety, and efficiency. The service provider should demonstrate capability in managing diverse facility management tasks, deploying trained personnel, using recognized cleaning methodologies, and applying environmentally friendly cleaning agents.

Financial Requirements

Bidders must submit a comprehensive financial bid outlining the pricing structure for the services. The total amount must reflect the quality of service provisions expected under the terms of this tender. Additionally, bidders should showcase sound financial health to ensure reliability in fulfilling service commitments.

Document Submission Details

All required documents must be submitted electronically via the designated e-procurement platform. Bidders should ensure that their submissions are complete and compliant with the stipulated guidelines. Any incomplete submissions may be subject to disqualification from the tender evaluation process.

Special Provisions

Provisions for Micro, Small, and Medium Enterprises (MSEs) are applicable under this tender. MSEs may receive certain benefits, such as exemptions from certain eligibility criteria and relaxation in some qualification conditions, as part of the government's initiative to support the growth of small businesses. Startups are also encouraged to participate, aligning with the Make in India initiative, promoting local content and procurement.

Evaluation Process

The evaluation of bids will consider multiple criteria including technical qualifications, financial viability, and previous experience in similar assignments. A two-stage evaluation process will be adopted: initial screening for eligibility followed by detailed scrutiny of the financial offers by the eligible bidders.

Delivery Locations

The services are required to be conducted across various specified locations within the Gurgaon BA Zone B. Service providers are to ensure adherence to the schedule and standards outlined in the tender documents across all these locations.

Contact Information

For inquiries regarding the tender, interested parties should refer to the official contact points provided in the tender documentation. Ensure that all communication adheres to the specified guidelines to facilitate timely responses.

By comprehensively covering the above aspects, this tender seeks to reinforce the quality, efficiency, and adherence to government procurement norms, while also fostering the involvement of MSEs and supporting the aspirations of local startups.