Tender Title: Facility Management Services - GEM/2025/B/6174363
Issuing Authority: Department of Telecommunications (DOT), Ministry of Communications

The Department of Telecommunications (DOT) invites proposals for comprehensive Facility Management Services to support operational efficiency within its varied premises. The primary objective of this tender is to procure a competent service provider for the delivery of essential housekeeping services, ensuring that all areas are maintained to high cleanliness and operational standards.

Scope of Work and Objectives

This tender encompasses the provision of facility management services, primarily focusing on housekeeping tasks within the facilities managed by the DOT. The scope of work includes but is not limited to:

• Sweeping and cleaning
• Dusting of surfaces
• Lifting and disposal of waste
• Refilling water containers
• General upkeep of various office spaces including telephone exchange premises

The objective of this contract is to ensure that all cleanliness and hygiene standards are met consistently, thereby promoting a conducive working environment for employees and visitors alike.

Eligibility Criteria

Interested bidders must meet the following eligibility requirements to participate:

1. Registration as a legal entity in accordance with local laws.
2. Previous experience in providing similar facilities management or housekeeping services.
3. Compliance with relevant quality and operational standards.

Technical Requirements

Technical proposals should detail the methodologies, staff qualifications, and experience relevant to the services requested. Providers must also adhere to set industry standards throughout service delivery, ensuring compliance with health and safety regulations.

Financial Requirements

Bidders must demonstrate financial capability through supporting documents such as:

• Bank statements
• Financial audits
• Evidence of past contracts with similar service scopes

Document Submission Details

Proposals must be submitted in the specified formats outlined in the tender documentation. This includes both electronic and physical copies of the necessary documentation, which must reach the Department of Telecommunications before the specified deadline.

Special Provisions

Provisions have been made in this tender to encourage participation from Micro, Small, and Medium Enterprises (MSEs). As part of the commitment to support local businesses, certain benefits, including reduced performance security thresholds, will be extended to eligible MSEs and offer startup advantages.

Evaluation Process

Evaluation of submitted proposals will follow a multi-tiered approach, assessing both technical and financial proposal components. Preference may be given to bidders who propose innovative and sustainable housekeeping solutions, and who demonstrate a commitment to environmental best practices.

Delivery Locations

The services will be rendered across various locations managed by the Department of Telecommunications, with specific emphasis on the offices and facilities located within the Sonipat jurisdiction.

Contact Information

For inquiries and further clarifications regarding this tender, interested contractors are encouraged to reach out through the official communication channels provided in the tender document.

By participating in this tender, bidders acknowledge and accept the terms outlined above, and are expected to submit comprehensive proposals that reflect industry best practices and innovative approaches to facility management.