Department of Telecommunications (DOT) Tenders (GEM/2025/B/6123401)
Hiring Of Agency For ISO Certification Service - ISO 9001 - Quality Management System (QMS); Re-cer
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Tender Title: Hiring Of Agency For ISO Certification Service - ISO 9001 - Quality Management System (QMS); Re-certification Audit, Training
Tender Reference Number: GEM/2025/B/6123401
Issuing Authority: Department of Telecommunications (DOT), Ministry of Communications
1. Scope of Work and Objectives
The primary objective of this tender is to engage a qualified agency for the ISO certification services that will facilitate the ISO 9001 certification for the organization’s Quality Management System (QMS). The selected agency will be responsible for conducting a comprehensive re-certification audit, providing necessary training, and ensuring compliance with the established international quality standards.
2. Eligibility Criteria
To qualify for participation in this tender, bidders must meet specific eligibility requirements, including being a legally registered entity with appropriate certifications in ISO consultancy and training. Bidders must have a proven track record in delivering similar services, showcasing experience in ISO 9001 certifications and audits.
3. Technical Requirements
Bidders must demonstrate a strong grasp of technical requirements that encompass:
- A thorough understanding of ISO 9001 standards.
- Strong analytical and auditing skills to conduct effective re-certification audits.
- Capability to provide training sessions tailored to the current staff.
- Ability to develop and implement internal audit mechanisms.
4. Financial Requirements
Bidders should also comply with financial stipulations such as:
- Providing proof of financial stability.
- Submitting documents that support the bidder’s budget proposal for conducting the services required under this tender.
5. Document Submission Details
Interested parties are required to submit technical and financial proposals by the specified closing date. Documents should be submitted through the designated online portal in the prescribed format, ensuring all necessary supporting documents are included.
6. Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, providing incentives and preferential treatment to ensure inclusivity. All beneficial provisions must be adhered to, as stated in the tender guidelines.
7. Evaluation Process
Submissions will be evaluated based on the technical merit and financial competitiveness of the bid. The evaluation process will include checks on compliance with both technical and financial requirements, followed by interviews or presentations as deemed necessary by the evaluating committee.
8. Delivery Locations
The services will primarily be rendered in locations designated by the Department of Telecommunications as per the organizational needs.
9. Contact Information
For further inquiries regarding this tender, interested bidders may refer to the official website or contact the tender authority for detailed guidance.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a proven history of providing ISO certification services. Bidders must possess appropriate certifications in ISO standards and demonstrate prior experience in conducting ISO 9001 audits and training sessions. This ensures that all bidders are capable of meeting the technical requirements and provide services that comply with international standards.
Bidders must comply with technical specifications that primarily focus on ISO 9001 standards. This includes a well-developed Quality Management System, strong audit capabilities, and the ability to deliver training to enhance the current operations. Interested bidders should highlight their methodological approach and past experiences in similar projects, ensuring adherence to quality standards.
The Earnest Money Deposit (EMD) is a mandatory financial assurance to confirm the seriousness of a bidder’s offer. This deposit protects against non-compliance and ensures that only committed applicants apply. Bidders are required to submit the EMD alongside their technical and financial proposals, adhering to the specified guidelines in the tender documentation.
Proposals must be submitted electronically via the designated online portal specified in the tender documentation. Bidders should ensure that both technical and financial documents are formatted correctly and all supporting documentation is included. It is crucial to follow the outlined submission methods to meet the evaluation criteria effectively.
Micro, Small, and Medium Enterprises (MSEs) and startups are encouraged to participate in this tender, benefiting from special provisions that promote inclusivity. These include preferential evaluation criteria, assistance in navigating documentation, and potential financial incentives. This tender provides a growth opportunity for smaller entities in compliance with the overarching Make in India policies, enhancing local procurement and support.
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