The GEM/2025/B/6100956 tender has been issued by the Ministry of Labour and Employment for hiring an agency that provides ISO Certification Services specifically targeting the ISO 9001 - Quality Management System (QMS). This initiative is aimed at enhancing the quality management frameworks within organizations through careful guidance, training, and certification processes.

Scope of Work and Objectives

The primary objective of this tender is to secure a professional agency that can conduct a re-certification audit, surveillance audit, and also facilitate workshops to raise employee awareness about ISO certification. Furthermore, the agency will be responsible for providing comprehensive guidance on documentation and the implementation of relevant ISO standards. This scope ensures that organizations comply with international standards and maintain their quality management systems efficiently.

Eligibility Criteria

To qualify for this tender, bidders must be legally registered and possess the necessary certifications to offer ISO certification services. It is essential for organizations to have prior experience in managing ISO 9001 projects and understanding compliance requirements effectively. Bidders should also demonstrate their capacity to deliver training and workshops.

Technical Requirements

The selected agency is expected to have expertise in:

• Conducting comprehensive ISO 9001 audits including documentation checks and compliance evaluations.
• Providing effective training sessions on ISO principles and practices.
• Delivering practical workshops that engage employees and promote a quality culture within the organization.
• Validating their experience with previous projects related to ISO certification.

Financial Requirements

Bidders should provide detailed financial proposals outlining their costs associated with the various services offered under this tender. Pricing should reflect transparency and be structured with clear terms about payment schedules and billing methods.

Document Submission Details

All submissions must include:

• A completed bid proposal with pricing.
• Proof of prior work experience regarding ISO certification processes.
• Relevant certificates proving eligibility and capability to perform the tasks outlined.

The submission should be conducted through the designated online platform, ensuring that all documents are in acceptable electronic formats.

Special Provisions

This tender may include special provisions for Micro, Small and Medium Enterprises (MSMEs) and startups, encouraging participation from smaller organizations. The details regarding benefits and provisions for such businesses will be made clear in the official tender documentation.

Evaluation Process

Evaluation of bids will be based on predefined criteria including:

• Compliance with the technical specifications outlined.
• Financial competitiveness.
• Relevant experience and capability demonstrated in previous projects.

Those that meet the eligibility criteria will undergo a thorough assessment, with the final selection focused on delivering maximum value aligned with the project’s objectives.

Delivery Locations

The services required are expected to be rendered at designated locations determined by the Ministry of Labour and Employment, aligning with national standards.

Contact Information

For any queries related to this tender or clarification requirements, interested bidders may contact the relevant department in the Ministry of Labour and Employment, as specified in the official tender document.