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Tender Title: Custom Bid for Services - Appointment of Agency for undertaking ISO 9001:2015 Re-Certification/Certification
Tender Reference Number: GEM/2025/B/6172734
Issuing Authority/Department: Ministry of Railways, Railways Public Sector Undertakings
Scope of Work and Objectives
The tender aims to appoint a qualified agency for the ISO 9001:2015 Re-Certification/Certification projects of various terminals and offices under CONCOR across India. The objective is to enhance the organization's quality management system, meet international standards, and ensure continuous improvement in service delivery.
Eligibility Criteria
To participate in this tender, bidders must meet the following eligibility criteria:
- Be a registered entity with valid accreditation for ISO standards.
- Demonstrate experience in providing similar services.
- Possess the necessary financial stability to undertake the project.
Technical Requirements
Bidders must comply with the following technical requirements:
- Provide evidence of previous ISO certification projects completed successfully.
- Demonstrate familiarity with the ISO 9001:2015 standards and compliance processes.
- Present a team of qualified personnel who will oversee the certification process.
Financial Requirements
The financial requirements for this tender include:
- Submission of a detailed financial proposal outlining costs associated with the certification processes.
- Bidders may need to provide proof of financial capacity, such as bank statements or financial reports.
Document Submission Details
Prospective bidders are required to submit the following documents electronically:
- A completed bid form.
- Proof of eligibility and compliance documents.
- Financial proposal. Bids must be submitted by the specified deadline to ensure consideration.
Special Provisions
This tender includes special provisions aimed at Micro, Small, and Medium Enterprises (MSEs) and startups. Eligible MSEs may have the opportunity for relaxed eligibility criteria and potential assistance in the bidding process.
Evaluation Process
The evaluation process will consider several factors:
- Completeness of the proposal.
- Adherence to the technical and financial requirements.
- Experience and qualifications of the bidding agency.
- Overall cost-effectiveness of the proposal.
Delivery Locations
The services will be rendered at various locations throughout India as specified in the tender or as directed by the Ministry of Railways.
Contact Information
For any inquiries related to this tender, interested parties can reach out to the providing contact details available through the Ministry of Railways' official channels.
This tender presents an excellent opportunity for qualified organizations to contribute to the continuous improvement of quality standards in service delivery in the railway sector.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity under the applicable laws, having prior experience in ISO certifications, and possessing the financial stability to undertake the certification project effectively. Bidders must also adhere to all guidelines set forth by the Ministry of Railways for qualification.
Bidders are expected to fulfill specific technical specifications including documented evidence of past ISO 9001:2015 certifications. Additionally, it is essential to demonstrate a comprehensive understanding of the certification processes, including the required documentation and compliance measures necessary for ISO standards.
The payment terms will be outlined in the final contract after the selection process. Generally, payments will be contingent on successful completion of milestones associated with the ISO 9001:2015 certification process, with provisions for advance payments in accordance with sector practices.
Bidders must submit their proposals electronically as outlined in the submission methods provided. All required documents must be submitted in accepted file formats, ensuring completeness and adherence to submission guidelines to avoid disqualification.
Yes, the tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) to facilitate their participation. This may include relaxed eligibility criteria, support in document preparation, and potential financial incentives designed to encourage local businesses to engage in the contracting process.
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