Department of Telecommunications (DOT) Tender by Bharat Sanchar Nigam Limited Portal(bsnl) (GEM/2025/B/6157925)
Custom Bid for Services - PREVENTIVE BREAKDOWN MAINTENANCE AND REHABILITATION WORK OF CFA COPPER TE

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Tender Title: Custom Bid for Services - Preventive Breakdown Maintenance and Rehabilitation Work of CFA Copper Telecom Network
Reference Number: GEM/2025/B/6157925
Issuing Authority: Department of Telecommunications (DOT), Ministry of Communications
The Custom Bid for Services seeks proficient contractors for the preventive breakdown maintenance and rehabilitation work of the CFA Copper Telecom Network. The project encompasses essential services to uphold the operational integrity and efficiency of the telecom infrastructure, stretching from the Main Distribution Frame (MDF) to the last pillar. This maintenance is critical to ensure minimal downtime and enhance the quality of services rendered to end-users.
Scope of Work and Objectives
The primary objectives of this tender include:
- Conducting thorough preventive maintenance procedures to avert potential breakdowns.
- Implementing rehabilitation work to restore and enhance existing telecom infrastructure, including timely repairs and optimizations.
- Ensuring that the network remains compliant with operational and service quality standards throughout the contract period.
Eligibility Criteria
To qualify for this tender, bidders must comply with the following criteria:
- Must be a registered entity with relevant experience in telecom services.
- Must possess the necessary certifications required for executing telecom maintenance tasks.
- Must demonstrate previous successful execution of similar projects.
Technical Requirements
Bidders are expected to fulfill specific technical specifications which include:
- Expertise in telecom network maintenance.
- Availability of specialized tools and equipment for effective maintenance work.
- Adherence to industry standards for quality and safety in service execution.
Financial Requirements
Bidders need to submit financial documentation to prove their capability to handle the financial demands of this tender. This includes:
- Previous financial statements.
- Proof of insurance and bond details, ensuring coverage for potential liabilities.
Document Submission Details
All bids must be submitted via the specified electronic platform. Required documents include:
- Technical and financial proposals.
- Certificates of eligibility and relevant registrations.
Bidders should ensure that all submissions are complete and align with specified formats.
Special Provisions
In line with promoting local enterprises, provisions may be available for Micro, Small, and Medium Enterprises (MSEs) and startups, granting them certain advantages throughout the bidding process. This includes potential benefits in evaluation criteria, encouraging competitiveness and inclusivity.
Evaluation Process
Submissions will be evaluated based on a predetermined checklist that involves:
- Compliance with eligibility criteria.
- Quality and reliability of the technical proposals.
- Financial viability and competitive pricing structures.
Delivery Locations
The services will be rendered across various designated locations, specifically along the routes designated for the CFA Copper Telecom Network.
Contact Information
For further inquiries, interested parties are advised to refer to the official [Department of Telecommunications (DOT)] website. To ensure objective adherence to the process, refrain from contacting officials directly unless specified in official communication.
By participating in this tender, bidders will contribute significantly to enhancing the telecommunications infrastructure, which will in turn improve service delivery to countless users across the region.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
9 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for participation in the tender include being a duly registered entity with proven experience in providing telecom maintenance services. Bidders must also possess the necessary certifications to ensure compliance with industry standards, demonstrating their capability to meet technical and quality requirements laid out in the tender documentation. It is vital for bidders to fully understand the scope of work and confirm prior successful engagements akin to the services requested.
Bidders are required to submit several certificates along with their proposals. This typically includes valid business registration certificates, tax clearance certificates, and safety compliance certifications pertinent to telecom services. Having these documents reflects the bid’s seriousness and enhances the bidder’s compliance with project requirements, aiding in a smoother evaluation process.
Registration for the tender can be completed through the official electronic procurement platform specified in the tender documentation. Bidders must create an account if they do not have one, followed by completing the online registration form. Submissions are primarily electronic, requiring all parts of the bid including technical and financial proposals to be uploaded in predetermined compatible formats for clarity and ease of evaluation.
Bidders are expected to provide an Earnest Money Deposit (EMD) as part of the submission process, ensuring a financial commitment to the project. Once awarded the contract, successful bidders will need to furnish performance security which guarantees fulfilling the contract terms effectively, protecting both the issuer and the contractor from potential default.
Yes, the tender includes special provisions aimed at enhancing the participation of Micro, Small, and Medium Enterprises (MSEs) and startups. Such provisions may entail relaxed evaluation criteria, financial benefits during bidding processes, or support alignment with government initiatives focused on Make in India policies and local procurement strategies. This aims to increase participation from established entities that contribute to local economies.
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