Tender Title: Facility Management Services

Reference Number: GEM/2025/B/6160492

The Department of Telecommunications (DOT) under the Ministry of Communications is inviting competitive bids for the provision of Facility Management Services. This tender encompasses a broad scope that includes Security Services, Operation & Maintenance of Mechanical Works, Electrical Works, and the supply of necessary Consumables required by the service provider.

Scope of Work and Objectives

The primary objective of this tender is to acquire comprehensive Facility Management Services that ensure operational efficiency in both mechanical and electrical systems. Bidders will be responsible for:

• Management and Security of the facilities.
• Operation and Maintenance of both mechanical and electrical infrastructure which includes routine checks, preventative maintenance, and emergency repairs.
• Ensuring the supply of all consumables as part of the contract cost, enhancing overall service quality.

Eligibility Criteria

To participate in this tender, bidders must meet specific eligibility criteria which include:

• Being a registered legal entity.
• Previous experience in providing similar Facility Management Services.
• Demonstrated capabilities to conduct both mechanical and electrical operational services.

Technical Requirements

Bidders are required to adhere to the following technical requirements:

• Proven track record in security management and maintenance operations.
• Capability to supply all necessary consumables in accordance with best practices and standards.
• Compliance with relevant statutory and regulatory guidelines governing facility management.

Financial Requirements

Bidders must submit valid financial documents proving their financial stability and capability to execute the contract. This includes audited financial statements for the past three years.

Document Submission Details

All proposals and supporting documents must be submitted electronically in the specified formats. Detailed instructions for submission will be provided in the tender documentation. Bidders must ensure that all documents are completed accurately to avoid disqualification.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and start-ups, offering certain benefits aimed at fostering competitive bidding and inclusivity. Additional preferences may apply to entities supporting local production under the Make in India initiative.

Evaluation Process

Bids will be evaluated based on a transparent process that considers technical expertise, financial soundness, and compliance with regulatory criteria. This ensures that the selected bidder can deliver the required services effectively.

Delivery Locations

Services are expected to be conducted at multiple delivery locations as designated by the Department of Telecommunications. Specific locations will be confirmed during the contract phase.

Contact Information

For any inquiries or clarifications regarding this tender, interested bidders are encouraged to reach out through the specified channels. Detailed contact information will be made available within the tender documentation.

Additional Information

This tender promotes high standards of service delivery and ensures that all participating entities adhere to the regulations pertinent to the industry. The Department of Telecommunications reserves the right to reject any bid not meeting the stipulated criteria.