Department of Telecommunications (DOT) Tender by Telecommunications Consultants India Ltd (GEM/2025/B/6154490)

Tender Title: Appointment of Travel Agent
Reference Number: GEM/2025/B/6154490
Issuing Authority: Department of Telecommunications (DOT), Ministry of Communications

Scope of Work and Objectives

The primary objective of this tender is to appoint a qualified travel agent for the Department of Telecommunications. The appointed travel agent will be responsible for managing travel arrangements, bookings, and related services for departmental staff and visitors. The scope of work involves providing a range of travel-related services that includes but is not limited to air travel bookings, accommodation arrangements, visa assistance, and transportation services.

By ensuring efficient and cost-effective travel solutions, the Department of Telecommunications aims to enhance operational efficiency, improve overall travel experience, and ensure compliance with relevant travel regulations and protocols.

Eligibility Criteria

To be eligible to participate in this tender, bidders must meet the following criteria:

• Be a legally registered entity under the applicable laws.
• Possess valid certifications and licenses to provide travel services.
• Demonstrated experience in managing corporate travel for organizations of similar scale.
• Financial stability and capability to execute the contract.

Technical Requirements

Bidders must demonstrate their compliance with the following technical requirements:

• Availability of a dedicated account manager to handle travel requirements.
• Implementation of effective booking and reporting systems.
• Ability to provide a 24/7 support service during travel emergencies.
• Offer a variety of travel options including economy, business, and first-class travel.

Financial Requirements

Interested bidders must provide comprehensive financial documentation as part of their submission. Key financial requirements include:

• Proof of turnover and financial stability over the last three years.
• Bidder must declare any previous or current financial obligations.
• Pricing must be competitive, transparent, and include all applicable taxes.

Document Submission Details

All submissions must follow the specified format outlined in the tender documentation. Bidders are required to submit all necessary documents electronically through the designated platform along with their financial and technical proposals.

Special Provisions

This tender includes special provisions aimed at promoting participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Eligible vendors may benefit from relaxed eligibility criteria, financial assistance, and priority in evaluation.

Evaluation Process

The evaluation of bids will be based on a two-stage process consisting of:

1. Technical Evaluation: Assessment of technical compliance and the quality of the proposal.
2. Financial Evaluation: Consideration of the financial offer with a focus on cost-effectiveness while maintaining quality of service.

Successful candidates will be selected based on their ability to meet both technical and financial criteria.

Delivery Locations

The services sought through this tender will cover a range of geographic locations as specified in the travel plans of the Department of Telecommunications.

Contact Information

For more information regarding this tender, interested parties are encouraged to refer directly to the Department of Telecommunications. Direct contact details may be available in the tender documentation for any clarifications required.