Tender Title: Custom Bid for Services - Selection of a service provider for providing WhatsApp Services

Tender Reference Number: GEM/2025/B/6120795

Issuing Authority/Department: Department of Telecommunications (DOT), Ministry of Communications

The purpose of this tender is to select a qualified service provider to deliver WhatsApp Services for integration with the e-office application over a duration of five years. The objective is to enhance communication efficiency and streamline operations within government departments leveraging modern messaging services.

Scope of Work and Objectives

The selected service provider will be responsible for the systematic integration of WhatsApp Services into the existing e-office framework. The service will facilitate real-time communication, ensure reliable service delivery, and promote better engagement with users. The objectives include enhancing service delivery, improving response times, and providing uninterrupted access to communication tools.

Eligibility Criteria

Eligible bidders must be registered business entities with robust experience in providing software solutions, specifically in messaging services, and must showcase a history of successful integrations with similar platforms. Verification of eligibility will include checking registrations, certifications, and past performance records.

Technical Requirements

Proposals must demonstrate compliance with technical specifications, including:

• Capability to seamlessly integrate WhatsApp Services into existing government workflows.
• Provision of support features such as automated responses and data privacy compliance.
• Assurance of scalability to accommodate future expansions or increased demand over the contract period.

Financial Requirements

Bidders should provide a detailed financial proposal outlining costs associated with setup, maintenance, and any potential advisory services. The financial stability of the bidding entity will also be assessed through financial statements and creditworthiness.

Document Submission Details

All submissions must be completed through the designated portal, adhering to the specified formats. Bidders should ensure that all required documents are included, clearly labeled, and uploaded in a timely manner to avoid disqualification.

Special Provisions

There are specific benefits for Micro, Small, and Medium Enterprises (MSEs) and startups designed to promote inclusivity. These entities are encouraged to apply and may receive preferential treatment during the evaluation process.

Evaluation Process

Proposals will be evaluated based on technical expertise, compliance with requirements, cost-effectiveness, and overall value to the Government. The evaluation committee will conduct a thorough review of each bid following outlined criteria to determine the most qualified bidder.

Delivery Locations

Services will be required throughout the specified government establishments aiming to integrate with the e-office application. Bidder's readiness to support remote locations will be considered during the selection process.

Contact Information

(If available in the document, please contact the designated authority via the official portal or listed communication channels for inquiries regarding the tender.)

Overall, this tender seeks a proactive partner to drive forward government communications through innovative service delivery models. The successful bidder will play a key role in transforming the way government services interact with technology and the public.