Education Department Chandigarh Tender by Government Medical College And Hospital (GEM/2025/B/6076812)
Annual Maintenance Service - Photocopier Machine - Photocopier Machine; Kyocera; Any Service Provi
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Tender Title: Annual Maintenance Service for Photocopier Machines
Reference Number: GEM/2025/B/6076812
Issuing Authority: Education Department Chandigarh
The Education Department Chandigarh is inviting bids for the Annual Maintenance Service for Photocopier Machines under the reference number GEM/2025/B/6076812. The purpose of this tender is to ensure the efficient operation and longevity of Kyocera photocopier machines that are used within the educational institutions managed by the department. This initiative aims to secure reliable maintenance services that uphold the functionality of the photocopiers, thereby supporting educational operations.
Scope of Work and Objectives
The selected service provider will be responsible for:
- Routine preventive maintenance and necessary repairs for all photocopier machines.
- Ensuring that all machines operate at optimal performance levels throughout the contract period.
- Providing timely and effective troubleshooting support to quickly address any operational issues.
- Supplying necessary parts and consumables to maintain operational efficiency.
This service is essential to minimize downtime and to guarantee that educational resources remain available for faculty and students.
Eligibility Criteria
To be eligible for bidding, the service provider must:
- Be a registered entity capable of providing maintenance services for Kyocera photocopier machines.
- Provide evidence of previous experience in servicing similar equipment.
- Meet all regulatory and compliance standards applicable to service providers in this sector.
Technical Requirements
Bidders must ensure compliance with the following technical specifications:
- Use of certified technicians for maintenance and repairs.
- Availability of original parts or equivalent quality components for maintenance work.
- Provision of a service response time as per the requirements set forth in the tender documentation.
Financial Requirements
Vendors must demonstrate financial stability and must provide:
- Recent financial statements to prove capacity to undertake the contract.
- Competitive pricing proposals given the services outlined.
Document Submission Details
Interested bidders should submit their documentation in a clear, organized format, addressing each criterion outlined in this description. Ensuring timely submission of all required documents is crucial to the evaluation process.
Special Provisions
This tender supports Micro, Small, and Medium Enterprises (MSEs) and startups by providing opportunities for participation in public sector procurement. Bidders falling under these categories are encouraged to apply and will be subject to favorable evaluation conditions.
Evaluation Process
The evaluation will be performed based on:
- Compliance with eligibility criteria.
- Quality of proposed maintenance services and technical specifications.
- Overall value for money presented in the financial proposal.
Delivery Locations
Service providers must be prepared to offer maintenance services across multiple educational institutions managed by the Education Department Chandigarh, as specified in the documentation.
Contact Information
For further inquiries regarding this tender, bidders are encouraged to seek clarification as necessary via the official channels provided in the issued tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered service provider capable of delivering maintenance services for Kyocera photocopier machines. Bidders must demonstrate relevant experience, provide compliance with regulatory standards, and present financial stability through recent financial statements. This ensures that participants can deliver quality maintenance services effectively throughout the contract period.
To participate in the bidding process, bidders must submit relevant certificates demonstrating their capability to provide maintenance services. Required certificates typically include registration documentation, proof of experience, and any industry-specific accreditations that validate the technical skills necessary for servicing Kyocera photocopier machines. This documentation reassures the Education Department of the vendor’s qualifications and compliance with industry standards.
To register for the tender, bidders need to follow the registration process outlined in the official tender documentation. Accepted document formats usually include PDF and Word files for the submission of bid proposals. It is essential to ensure that all submitted documents are clear and legible, detailing the requisite information needed for evaluation purposes.
The performance security requirements entail submitting a monetary guarantee ensuring contract performance. This security should meet the percentage outlined in the tender documentation and will be retained by the Education Department Chandigarh until the successful completion of the contract. This measure safeguards the interests of the procuring department against non-performance by the selected service provider.
Yes, the tender includes expressed provisions to encourage participation from Micro, Small, and Medium Enterprises (MSEs). MSEs are granted opportunities for favorable evaluation conditions, ensuring that their bids are considered equitably. Additionally, initiatives under the ‘Make in India’ policies promote domestic companies, providing them with a competitive edge in the procurement process, thus supporting local economic growth.
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