Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer
Reference Number: GEM/2025/B/6128888
Issuing Authority: Education Department, Gujarat
Scope of Work and Objectives
The primary goal of this tender is to procure Annual Maintenance Service for a total of 30 units of desktops, laptops, and multifunction printers, specifically targeting monochrome laser printers from brands such as Canon, Samsung, and HP. The successful bidder will be responsible for providing comprehensive maintenance services that include troubleshooting, part replacement, and regular servicing of all aforementioned equipment to ensure optimal operational performance within the Education Department of Gujarat.
Eligibility Criteria
To be eligible for this tender, bidders must demonstrate their technical capability and experience in the field of IT service management, particularly with respect to maintenance of desktops and monochrome multifunction printers. Bidders must be registered entities and have a proven track record of servicing similar equipment. Additionally, adherence to any necessary local regulations or certifications pertinent to IT maintenance services will be expected.
Technical Requirements
Bidders are expected to provide a detailed plan outlining their service methodology, including but not limited to:
- Regular maintenance schedules
- Diagnostic tools and software
- Response times for repairs and servicing
- Availability of trained technicians
- Parts and component warranties
These technical specifications must meet or exceed the quality standards usual within the technology and IT maintenance sectors.
Financial Requirements
Bidders will be required to submit proposed pricing models, including costs associated with routine services, emergency repairs, and replacement parts. An understanding of price evaluation considerations and how they influence the overall bid may play a role in the proposal submission.
Document Submission Details
All proposals must be submitted electronically through the designated e-procurement platform associated with the tender. Bidders must ensure that all documentation is complete and compliant with the submission guidelines outlined in the tender documents.
Special Provisions
The tender also encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups as part of local economic development initiatives. Provisions for relaxed eligibility criteria and support for new businesses will be emphasized in the evaluation process.
Evaluation Process
Bids will be evaluated based on several criteria that align technical competencies with financial offers, taking into consideration:
- Compliance with technical specifications
- Proposed pricing
- Previous performance records
- Feedback from prior engagements
Delivery Locations
The maintenance services will be executed at the various locations coordinated by the Education Department in Gujarat. Bidders should hence include logistics plans for service provision across possibly dispersed sites.
Contact Information
For inquiries related to the tender, communication must be made through official channels as specified on the tender portal. Direct personal contact information will not be disclosed to ensure compliance with formal tender processes.
This tender aims to streamline IT support for educational institutions and enhance their operational efficiency, allowing for better experiences for both staff and students. Participating in this tender not only offers firms an opportunity to showcase their services but also contributes to the advancement of educational technology infrastructure in Gujarat.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing relevant experience in the maintenance of desktops and printers, and compliance with local regulations. Bidders are expected to submit documentation demonstrating their capabilities and past performance in this field.
Bidders should meet high quality standards, specifically in the maintenance and servicing of monochrome multifunction printers and laptops. This includes having trained staff, a solid servicing methodology, and compliance with manufacturer guidelines for repairs.
The performance security typically involves providing a guaranteed amount, ensuring the fulfillment of the contractual obligations. Specific payment terms will be outlined in the tender documentation, and bidders should ensure their understanding of these parameters to avoid issues during contract execution.
All submission methods require electronic entries through the designated e-procurement platform. Bidders must follow guidelines meticulously to ensure compliance and avoid disqualification at initial stages.
Micro, Small, and Medium Enterprises (MSEs) will benefit from provisions that may include relaxed eligibility criteria, financial incentives, and support initiatives, which promote local enterprise engagement in government tenders and procurement processes. This aligns with broader economic development goals within the region.
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