Tender Title: Annual Maintenance Service for Desktops, Laptops, and Multifunction Printers
Reference Number: GEM/2025/B/6150668
Issuing Authority: Education Department, Gujarat
Scope of Work and Objectives:
This tender is aimed at acquiring comprehensive Annual Maintenance Services for Desktops, Laptops, and Multifunction Printers that are utilized within the educational institutions under the jurisdiction of the Education Department in Gujarat. The successful vendor will be responsible for ensuring optimal functionality, minimal downtime, and overall maintenance of the IT infrastructure, which comprises a total of 54 units. This includes both hardware and software support, preventive maintenance, troubleshooting, repair services, and periodic checks to maintain the performance and longevity of the equipment.
Eligibility Criteria:
To participate in this tender, bidders must meet the following eligibility requirements:
- Must be a registered entity possessing a valid GST registration.
- Should have prior experience in providing Annual Maintenance Services for similar equipment.
- Vendors must demonstrate sufficient technical and manpower capabilities to fulfill the requirements of this tender.
Technical Requirements:
The desired maintenance service should cover a range of technical aspects, including but not limited to:
- Repair and replacement of defective parts for Desktops, Laptops, and Multifunction Printers (Monochrome, Laser, Separate Drum & Tonner).
- Support for renowned brands like HP, Canon, SAMSUNG, and KYOCERA.
- Capability to provide software troubleshooting and updates.
Financial Requirements:
Vendors need to provide adequate financial documentation that covers:
- Proof of previous contracts for similar services.
- Clear financial statements to showcase financial stability.
- Pricing details for maintenance service per unit, which should be competitive yet sustainable.
Document Submission Details:
Interested bidders should submit their proposals electronically. All submissions must include:
- A fully completed tender application form.
- Company profile and relevant experience details.
- Technical and financial proposals.
Special Provisions:
There will be special provisions for Micro, Small and Medium Enterprises (MSEs) and Startups. These organizations are encouraged to participate actively in the bidding process, as they may receive priority in evaluation and potential relaxation in eligibility criteria.
Evaluation Process:
The evaluation of bids will be conducted based on a comprehensive criteria which includes:
- Technical capability as demonstrated through prior experience and quality of service.
- Bidder's financial proposal.
- Compliance with the technical specifications set forth in the tender.
Delivery Locations:
The maintenance services will be delivered at various educational institutional locations across Gujarat as specified by the Education Department.
Contact Information:
For any queries related to this tender, the contact details of the issuing authority are available and should be checked accordingly for accurate communication during the bidding process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a valid GST registration, demonstrating relevant prior experience in providing Annual Maintenance Services for similar IT equipment. Bidders must also have adequate technical and manpower resources to fulfill the contract requirements.
Vendors must submit a copy of their GST registration certificate along with any relevant experience certificates that validate prior performance in delivering similar Annual Maintenance Services. Financial stability proof, such as balance sheets or financial statements from the past few years, should also be included in the submission.
Bids must be submitted electronically through the designated portal. Accepted document formats typically include PDF for technical and financial proposals, while other supporting documents can also be submitted as scanned copies in PDF formats. Vendors should ensure clarity and legibility of documents.
Vendors participating in this tender must be prepared to submit an Earnest Money Deposit (EMD), the details of which will be specified in the tender documents. Additionally, a performance security will be required from the selected bidder, ensuring fulfillment of contract obligations.
Yes, Micro, Small and Medium Enterprises (MSEs) and Startups are particularly encouraged to participate in the tendering process. They may receive special considerations and relaxed eligibility criteria, promoting inclusive participation in government tenders. Furthermore, adherence to the ‘Make in India’ policies is beneficial for these entities.
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