Tender Title:

Annual Maintenance Service - Desktops, Laptops and Peripherals

Reference Number:

15ab21988

Issuing Authority:

Employees State Insurance Corporation, Ministry of Labour and Employment

Scope of Work and Objectives:

The main objective of this tender is to procure comprehensive annual maintenance services for desktops, laptops, and peripherals within the purview of the Employees State Insurance Corporation (ESIC). The scope of work includes routine maintenance, troubleshooting, repair, and support services to ensure that all IT equipment functions optimally and meets organizational demands.

The awarded contractor will be responsible for maintaining a total of 278 units, encompassing various types of desktops, laptops, and their respective peripherals. The intent is to prolong the life of the equipment through timely service and repairs while maintaining a high standard of availability for these essential resources.

Eligibility Criteria:

To participate in this tender, bidders must meet the following eligibility criteria:

• The bidder must be a registered entity with valid licensing.
• Demonstrated experience in providing IT maintenance services, preferably to government or large organizations.
• Financial stability and capability to handle the current workload.
• Possession of required certifications related to IT services and maintenance.

Technical Requirements:

Bidders must satisfy specified technical requirements including:

• Capability to provide timely on-site support and repair services.
• Availability of trained and certified technicians.
• A thorough understanding of the hardware involved, including desktops and laptops.
• Ability to manage software updates and ensure compliance with security standards.

Financial Requirements:

Bidders are expected to provide a detailed financial proposal, ensuring transparency regarding all costs involved in the maintenance services. The financial proposal should include:

• Annual maintenance charges for each desktop, laptop, and peripheral.
• Additional costs associated with parts and labor, if needed.

Document Submission Details:

Interested participants must submit their proposals through the GEM portal, ensuring the following documents are included:

• Completed tender submission form.
• Proof of eligibility and experience.
• Financial bid.
• Any other documentation as specified in the tender documents.

Special Provisions:

This tender encourages participation by Micro, Small, and Medium Enterprises (MSEs) and startups by providing benefits such as:

• Relaxed eligibility criteria.
• Special consideration during the evaluation process to promote local business participation.

Evaluation Process:

The evaluation will be carried out based on the compliance of submitted bids with technical specifications, financial proposals, and the adherence to eligibility criteria. Bids will be assessed for both quality and cost-effectiveness, with priority given to services that provide maximum value.

Delivery Locations:

The maintenance services will primarily serve locations managed by the Employees State Insurance Corporation throughout India.

Contact Information:

For inquiries related to this tender, interested parties are encouraged to communicate through the GEM portal to ensure all questions are documented and addressed systematically.

Additional Information:

Bidders are encouraged to review all related tender documents available on the GEM portal to ensure comprehensive understanding and compliance with all outlined requirements. Participation in this tender represents an opportunity to contribute to the operational efficiency of ESIC through quality technical support services.