Tender Title: Comprehensive Maintenance Contract (CMC) for Pre-owned Kitchen Equipment

Reference Number: GEM/2025/B/6146505

Issuing Authority

This tender is issued by the Employees State Insurance Corporation under the jurisdiction of the Ministry of Labour and Employment.

Scope of Work and Objectives

The objective of this tender is to ensure the effective Customized Annual Maintenance Contract (AMC) or Comprehensive Maintenance Contract (CMC) for pre-owned kitchen equipment within various facilities managed by the corporation. This entails regular maintenance, servicing, and repairing of kitchen equipment to ensure operational efficiency, safety, and compliance with industry standards.

Eligibility Criteria

Participants wishing to submit a bid must meet the following eligibility criteria:

• Must be a registered service provider with verifiable experience in maintenance and servicing of kitchen equipment.
• Certification of compliance with industry safety and quality standards relevant to kitchen appliances.
• Financial documents demonstrating stability and capability to fulfill the contract obligations.

Technical Requirements

Bidders must adhere to the following technical requirements:

• Comprehensive knowledge and technical expertise in handling various pre-owned kitchen equipment brands and models.
• Capability to source spare parts as required for maintenance and repairs.
• Commitment to meet the quality standards as prescribed in the tender documents.

Financial Requirements

Participants should present a clear understanding of the financial requirements, including:

• A detailed quotation that reflects the total cost of services, including taxes and applicable fees.
• A commitment to long-term engagement without hidden charges, ensuring transparent pricing for maintenance services.

Document Submission Details

Bidders are required to submit all necessary documents as part of their proposal. This includes:

• A completed bid form as specified in the tender documents.
• Copies of relevant certifications.
• Financial statements and previous work experience.

Special Provisions

This tender particularly encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, providing benefits aimed at promoting local businesses and encouraging entrepreneurship.

Evaluation Process

The evaluation of bids will occur through a structured process focused on:

• Compliance with eligibility and technical requirements.
• Affordability and transparency in pricing.
• Quality assurance measures proposed in the service plans.

Delivery Locations

The scope of the maintenance services will encompass specific locations as designated by the Employees State Insurance Corporation, ensuring that all equipment is maintained in various operational facilities.

Contact Information

For inquiries regarding this tender, interested parties can reach out to the contact person available in the tender documentation. Specific emails and phone numbers are provided for detailed clarifications.

This comprehensive overview serves to provide potential bidders with critical information regarding the tender procedures and requirements, ensuring they are well-prepared for submission.