Tender Title: Customized AMC/CMC for Pre-owned Products - Semi Automated Biochemistry Analyzer Model CHEM5X

Reference Number: GEM/2025/B/5942712

Issuing Authority

This tender is issued by the Employees State Insurance Corporation, under the Ministry of Labour and Employment. The corporation is tasked with providing comprehensive insurance and medical care to employees across various sectors.

Scope of Work and Objectives

The primary objective of this tender is to facilitate a Comprehensive Maintenance Contract (CMC) for the Semi Automated Biochemistry Analyzer Model CHEM5X manufactured by Transasia BioMedical Ltd. The scope of work encompasses comprehensive maintenance services for pre-owned products, ensuring optimal performance, functionality, and longevity of the analyzer. The contractor shall be required to perform quarterly maintenance checks, timely repairs, and swift replacement of non-functional parts to minimize downtime and enhance operational efficiency.

Eligibility Criteria

To be eligible to submit a bid, bidders must be registered entities with the necessary licenses and permissions to operate within the healthcare services sector. A proven track record in providing similar services will significantly enhance the qualification profile. Additionally, bidders must demonstrate financial stability and adherence to regulatory standards.

Technical Requirements

All bidders must comply with the following technical specifications:

• Proven expertise in maintaining semi-automated biochemistry analyzers.
• Availability of qualified personnel with relevant certifications in biomedical equipment maintenance.
• Access to genuine spare parts for repairs.
• Capability to provide technical support and troubleshooting services.

Financial Requirements

Bidders must show proof of financial capability, including previous contracts completed and cash flow statements. A bid bond or Earnest Money Deposit (EMD) may also be required to demonstrate serious intent.

Document Submission Details

All proposals must be submitted electronically through the designated procurement platform. Each submission should include:

• A cover letter addressing the tender requirements.
• A detailed technical proposal showing compliance with the outlined requirements.
• Financial documents including the EMD.
• Certificates of registration and compliance.

Special Provisions

This tender includes provisions aimed at encouraging participation from Micro, Small, and Medium Enterprises (MSEs), and startups. Specific preferences and support mechanisms will be in place to enhance their involvement in this procurement process.

Evaluation Process

The evaluation of submissions will be based on a structured assessment of both technical and financial proposals. Factors such as technical experience, capability to provide ongoing support, compliance with eligibility criteria, and cost-effectiveness will be major determinants in the selection process.

Delivery Locations

Services must be provided at specified locations where the CHEM5X Analyzer is deployed, as detailed in the procurement guidelines.

Contact Information

For further queries, bidders may reach out through the contact provided at the official tender platform. However, all prospective bidders are advised to regularly check the portal for updates and additional information related to this tender.

All interested parties are encouraged to engage proactively in the submission process to ensure alignment with the objectives outlined. A thorough understanding of the tender requirements will enhance competitiveness and ensure compliance with government standards.