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Tender Title: Customized AMC/CMC for Pre-owned Products
Tender Reference Number: GEM/2025/B/6113731
Issuing Authority: Health & Family Welfare Department Gujarat
The Custom AMC/CMC for Pre-owned Products tender aims to enhance the operational capacity of the Health & Family Welfare Department in Gujarat by acquiring comprehensive maintenance services for pre-owned computer products, including printer refiling and necessary spare parts. This initiative will ensure the continuous and efficient functioning of essential administrative operations within the department.
Scope of Work and Objectives
The selected vendor will be responsible for providing customized Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC) for pre-owned computer products. This includes but is not limited to:
- Regular servicing and maintenance of computer hardware
- Timely printer spare part refiling
- On-call technical support
- Replacement and repair of malfunctioning hardware parts
The overarching objective is to provide reliable and efficient technical support services that enhance operational readiness while maintaining the cost-effectiveness of the department's technology investments.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Be a registered entity capable of providing IT support services
- Have experience in handling AMC/CMC services for similar organizations
- Possess necessary certifications and credentials in line with relevant technology standards
Technical Requirements
Proposals must include detailed specifications of the technical competencies of the bidder to ensure they can handle the unique needs of the Health & Family Welfare Department. Requirements may include, but are not limited to:
- Expertise in hardware maintenance and repair
- Knowledge of applicable software installations and configurations
- Proficiency in printer servicing and spare part management
Financial Requirements
Bidders must submit comprehensive financial proposals that include pricing for services rendered under the AMC and CMC agreements. Transparency in pricing, including any hidden fees or potential additional costs, is crucial for maintaining integrity in the selection process.
Document Submission Details
All proposals and necessary documentation must be submitted in adherence to the specified formats outlined in the tender document. This may include technical and financial documents which should be compiled and submitted by the designated deadline.
Special Provisions
Recognizing the value of inclusivity in business, this tender specifically welcomes bids from Micro, Small, and Medium Enterprises (MSEs). Special provisions may be available to facilitate startup participation.
Evaluation Process
Bids will be evaluated based on their technical and financial offers, ensuring solutions that provide maximum value to the Health & Family Welfare Department. Evaluation criteria will include:
- Compliance with submission guidelines
- Technical capability and service offerings
- Cost-effectiveness and pricing strategy
Delivery Locations
Services will be required to be provided within the premises specified by the Health & Family Welfare Department in Gujarat, ensuring accessibility and efficiency in service delivery.
Contact Information
For further inquiries, participants are encouraged to reference the official tender document for contact details specific to the bidding process and related queries.
By integrating focused maintenance solutions, this tender aims to bolster the operational efficiency of computing resources within the Health & Family Welfare Department of Gujarat.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
17 DocumentsDocuments Required from Seller
- Bidder Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity with proven experience in providing Annual Maintenance Contracts (AMC) or Comprehensive Maintenance Contracts (CMC) for computer services. Additionally, bidders must demonstrate their capability in managing pre-owned products and provide any relevant certifications that showcase their technical expertise and reliability in this domain.
Bidders must ensure that their proposals highlight clear technical specifications related to their experience with pre-owned computer products maintenance. This should include knowledge of hardware servicing and printer functionality, as well as the ability to meet quality standards established by the Health & Family Welfare Department. A comprehensive outline of the maintenance strategy and service level agreements is also essential.
Payment terms for this tender will typically include milestone-based payments or fixed periodic payments contingent upon successful service delivery and satisfaction. Vendors should thoroughly outline their proposed payment structure in their submissions to comply with the required financial requirements and ensure clarity for both parties.
Bidders must submit a complete set of documents, including technical proposals, financial bids, and proof of eligibility such as business registration and applicable certifications. Accepted document formats will be specified in the tender guidelines, and it is essential to adhere to these formats to ensure compliance during the submission process.
Micro, Small, and Medium Enterprises (MSEs) can benefit from specific allowances and provisions within this tender designed to promote their participation. These may include supporting frameworks that encourage startup development and compliance with local procurement rules, ultimately fostering a more inclusive environment for business growth and opportunities within the public sector.
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