Customized AMC/CMC for Pre-owned Products

Customized AMC/CMC for Pre-owned Products - --; --; Annual Maintenance Contract (AMC); Quarterly; N

Service
Qty:NaN
EST Bid: ₹3.0 Lakh

Tender Timeline

Tender Issue
May 13, 2025 at 5:07 PM
Corrigendum
June 6, 2025 at 05:00 PM
Bid Extended to June 16, 2025 at 09:00 AM

Tender Title: Customized AMC/CMC for Pre-owned Products
Tender Reference Number: bc044163
Issuing Authority/Department: Health & Family Welfare Department Gujarat

Scope of Work and Objectives

The Health & Family Welfare Department of Gujarat is seeking proposals for Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) services specifically for pre-owned products. The primary objective of this tender is to ensure that all pre-owned equipment operates efficiently, safely, and reliably throughout its lifecycle. This includes regular maintenance checks, prompt repairs, and the provision of necessary maintenance support to prolong the lifespan of the equipment.

Eligibility Criteria

To be eligible for this tender, bidders must meet several criteria, including:

  1. The bidder must be a registered entity in compliance with local regulations.
  2. Proven track record in providing AMC/CMC services for similar types of equipment.
  3. Capable workforce and technical expertise in maintenance services.
  4. Compliance with any local content requirements and procurement rules.

Technical Requirements

Bidders are required to demonstrate their capability to provide AMC/CMC services tailored to the specific needs of the Health & Family Welfare Department. This includes:

  • Detailed technical specifications of services offered.
  • The ability to conduct regular inspections and necessary repairs.
  • Availability of spare parts and technical support.
  • Adherence to recent technology standards and quality benchmarks.

Financial Requirements

Bidders must provide a detailed financial proposal including:

  • Pricing structure for AMC/CMC services.
  • Terms of payment.
  • Evidence of financial stability and capability to perform under contract obligations.

Document Submission Details

Completed proposals, along with all required documentation, must be submitted through the designated electronic platform. Bidders should ensure that all forms are filled correctly and that supporting documents are uploaded in the specified formats.

Special Provisions

The Health & Family Welfare Department encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Specifically, there are benefits designed to facilitate these groups' involvement which may include preference in evaluation, reduced financial requirements, and dedicated support.

Evaluation Process

The evaluation of bids will be conducted based on predefined criteria, including:

  • Compliance with eligibility and technical requirements.
  • Cost-effectiveness of the proposal.
  • Quality of the service offerings.

Each proposal will be carefully assessed to ensure the best possible outcomes for the Department’s needs.

Delivery Locations

Services are to be provided at various health departments and facilities across the Gujarat region, ensuring that equipment is maintained and operational at all times.

Contact Information

For further inquiries or clarification on the tender, interested bidders may reach out through the specified channels indicated in the official tender publication.


General Information

Item Category
Customized AMC/CMC for Pre-owned Products - --; --; Annual Maintenance Contract (AMC); Quarterly; No
Organisation Name
State

Financial Information

Estimated Bid Value
₹3,00,000.00
Minimum Turnover
₹4.00 Lakh (s)
Bid Offer Validity
30 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

17 Documents
GeM-Bidding-7833332.pdfMain Document
Scope Of Work DocumentSCOPE_OF_WORK SOW
Other DocumentsOTHER
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER
Payment Terms & ConditionPAYMENT PAYMENT
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER
Other DocumentsOTHER
Other DocumentsOTHER FINANCIAL
Buyer uploaded ATC documentATC ATC
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate
  • OEM Annual Turnover
  • Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Corrigendum Updates

Bid Extended to June 16, 2025 at 09:00 AMModified on June 6, 2025 at 05:00 PM
Bid Opening June 16, 2025 at 09:30 AM

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Frequently Asked Questions

The eligibility requirements include being a registered entity capable of providing AMC/CMC services for pre-owned products. Bidders must have a demonstrated history of similar service delivery, a qualified workforce, and adherence to local procurement rules. Compliance with any governmental standards for health equipment maintenance is also essential.

Bidders must provide evidence of their technical qualifications, demonstrating compliance with relevant quality standards and specifications related to maintenance contracting. This may include certificates of training for technicians, adhering to health equipment maintenance protocols, and any other certifications mandated by the Health & Family Welfare Department.

The required documentation includes proposals in specified formats, financial statements, proof of registration, technical capability details, and any relevant licenses. All documents must be submitted electronically in accepted formats laid out in the tender guidelines to ensure proper evaluation.

An Earnest Money Deposit (EMD) is typically required to ensure bidder commitment. The exact amount will be specified in the tender documents. Bidders should carefully review the financial requirements section to comply with the terms specified.

Yes, the tender has special provisions encouraging participation from MSEs. These benefits may include a preference in evaluation metrics, simplified financial guarantees, and additional support during the bidding process. Compliance with the ‘Make in India’ policies may also provide additional advantages in terms of local content integration.

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