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Customized AMC/CMC for Pre-owned Products - Merilyzer AutoQuant 400i Fully Automated Biochemistry Analyzer
Tender Reference Number: GEM/2025/B/6069477
Issuing Authority: Health & Family Welfare Department, Gujarat
The Health & Family Welfare Department of Gujarat is soliciting offers for a Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for the Merilyzer AutoQuant 400i Fully Automated Biochemistry Analyzer. This tender is aimed at ensuring the operational efficiency and maintenance of the equipment, which is essential for various healthcare facilities across the state.
Scope of Work and Objectives
The primary objective of this tender is to establish a comprehensive maintenance plan for the Merilyzer AutoQuant 400i that guarantees optimal performance through frequent inspections and timely servicing. The service provider will be tasked with:
- Conducting regular maintenance checks and repairs on the biochemistry analyzer.
- Ensuring timely availability of replacement parts.
- Providing training for staff on effective operation and basic troubleshooting of the equipment.
- Offering 24/7 customer support for any urgent technical issues.
Eligibility Criteria
To qualify for the bid, the bidders must meet the following eligibility requirements:
- Be a registered entity (firm, company, or organization) under relevant Indian laws.
- Demonstrate experience in providing AMC/CMC for medical equipment, particularly biochemistry analyzers.
- Hold valid certifications for service maintenance at licensed facilities.
- Possess an ISO certification relevant to medical equipment servicing.
Technical Requirements
Bidders should possess the following technical capability:
- Expertise in servicing and repairing the Merilyzer AutoQuant 400i.
- Availability of skilled technicians who have prior experience in handling similar equipment.
- Affiliation with manufacturers or primary agents of the Merilyzer brand would be beneficial.
- Ensure that services comply with the applicable medical equipment standards.
Financial Requirements
Proposals must include a detailed breakdown of financial projections, including:
- The cost of the AMC and CMC services.
- Details of the payment terms.
- Performance guarantees and compliance with financial obligations.
Document Submission Details
All bids must be submitted electronically via the designated government e-procurement portal. Required documents may include:
- A duly filled bid submission form.
- Supporting documents demonstrating compliance with eligibility criteria.
- Financial statements and certificates.
Special Provisions
The tender offers certain benefits for Micro, Small, and Medium Enterprises (MSEs). Such enterprises are encouraged to participate, as they will receive provisions that facilitate within the tender.
Evaluation Process
The evaluation of bids will follow a structured process, focusing on the technical merit and financial viability of proposals. Bids will be assessed based on:
- Compliance with technical requirements.
- Quality of service as outlined in the bid.
- Cost-effectiveness and overall financial stability.
Delivery Locations
Services will be required at designated healthcare facilities within Gujarat where the Merilyzer AutoQuant 400i units are operated.
Contact Information
For further queries regarding the tender, bidders may refer to official communication channels provided on the e-procurement portal.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having experience in servicing similar medical equipment, and holding valid certifications. Additionally, bidders must meet specifications for medical equipment maintenance under Indian laws to qualify for the bidding process.
The technical specifications for the Merilyzer AutoQuant 400i include its ability to conduct biochemical analyses efficiently. Service providers should demonstrate expertise with the latest technology and standards relevant to biochemistry analyzers to ensure optimal performance.
Payment terms for the tender will outline the financial obligations to be met by the winning bidder and typically include an upfront payment followed by periodic payments based on service delivery and performance benchmarks.
The evaluation and selection process will involve assessing bids based on technical compliance, service quality, and overall cost-effectiveness. Bids that meet preset criteria will be shortlisted, followed by negotiations for service terms and conditions.
Yes, the tender includes specific benefits for Micro, Small, and Medium Enterprises (MSEs), emphasizing the government’s aim to promote inclusivity in procurement processes and support startups in bridging the gap in the healthcare service sector.
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