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Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals - Printer (Monochrome, Laser)
Reference Number: GEM/2025/B/6163598
Issuing Authority/Department: Health & Family Welfare Department, Gujarat
Scope of Work and Objectives: The purpose of this tender is to procure extensive annual maintenance services for desktops, laptops, and printing peripherals (specifically monochrome laser printers with composite cartridges) used by the Health & Family Welfare Department of Gujarat. The primary objectives include ensuring reliable performance, minimizing downtime, and facilitating smooth operational workflows through structured maintenance and prompt repairs.
Eligibility Criteria: To qualify for this tender, bidders must be registered entities capable of delivering comprehensive maintenance services. Bid applicants need to demonstrate adequate experience in maintaining similar IT equipment and providing satisfactory services to clients in the public or private sector.
Technical Requirements: Each bidder is expected to furnish details of their technical capabilities. This includes their personnel's qualifications, relevant certifications, and an outline of their proposed maintenance plan tailored to desktops, laptops, and printer systems. Those with experience in handling high volumes of equipment maintenance (92 units for this particular tender) will be favored.
Financial Requirements: Interested bidders must demonstrate their financial stability through documented evidence such as annual financial statements and tax compliance certificates. A detailed breakdown of the bidding proposal, including cost estimations for the annual maintenance service, should be clearly outlined.
Document Submission Details: Bidders are required to submit all documentation electronically via the designated government procurement portal. The submission must include technical proposals, financial bids, and any supporting credentials in the specified formats. Adhering to the guidelines for documentation is crucial in order for bids to be considered.
Special Provisions: This tender may include specific provisions that favor Micro, Small, and Medium Enterprises (MSEs) and startups. Such benefits might involve relaxed eligibility criteria or incentives aimed at boosting participation from these sectors.
Evaluation Process: All bids will undergo a comprehensive evaluation process, which includes technical assessments and financial reviews. Emphasis will be placed on the bidders' experience, proposed methodologies, and pricing structures.
Delivery Locations: The maintenance services will be primarily delivered at various locations designated by the Health & Family Welfare Department across the Gujarat region.
Contact Information: All queries related to this tender must be directed to the procurement department of the Health & Family Welfare Department through the official communication channels provided during the bidding phase.
In summary, the Annual Maintenance Service tender for desktops, laptops, and peripherals underscores the need for reliable service solutions in the public health sector, ensuring that all equipment remains operational and efficient to support ongoing departmental functions. Bidders are encouraged to leverage their expertise and provide competitive proposals that meet the outlined requirements for optimal execution of services.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of providing maintenance services for IT equipment. Bidders must demonstrate prior experience handling similar assignments and offer documents outlining their qualifications and experiences. Compliance with local legal standards and registration with tax authorities is mandatory to ensure transparency and reliability in the services provided.
Bidders need to meet several technical specifications including the ability to maintain and repair monochrome laser printers, desktops, and laptops. They should provide evidence of qualified personnel, along with clear descriptions of their maintenance strategies, including troubleshooting processes, scheduled service timelines, and response measures for equipment failures.
Bidders are required to submit their documents electronically via the designated government procurement platform. It is crucial that all submissions are made in the prescribed format and include technical and financial proposals, along with all requisite supporting documents to ensure compliance.
Yes, the tender may offer specific advantages for Micro, Small, and Medium Enterprises (MSEs). These benefits might include simplified qualification criteria or incentives aimed at promoting MSE involvement in government contracts, thus enhancing opportunities for smaller entities to compete on a level playing field.
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