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Tender Title: Customized Annual Maintenance Contract (AMC) for Pre-owned Products
Tender Reference Number: a50eb0e3
Issuing Authority: Health & Family Welfare Department Gujarat
The a50eb0e3 tender invites qualified bidders to submit proposals for a Customized Annual Maintenance Contract (AMC) for the maintenance of pre-owned products. This tender is aimed at establishing a reliable and cost-effective maintenance solution for the Health & Family Welfare Department, ensuring high operational efficiency and prolonged lifecycle of essential health services equipment.
Scope of Work and Objectives
The primary objective under this contract is to provide comprehensive maintenance services which include, but are not limited to, preventive maintenance, corrective maintenance, and on-demand servicing of pre-owned products encompassing medical instruments and health-related equipment. Bidders are required to demonstrate their ability to maintain the equipment to the highest standards of performance, ensuring patient safety and compliance with health regulations.
Eligibility Criteria
To be eligible for participation in this tender, bidders must fulfill the following criteria:
- Must be a registered and recognized legal entity.
- Experience in providing Annual Maintenance Contracts (AMC) for medical or health sector equipment.
- Submission of valid certifications and licenses as mandated by law.
Technical Requirements
Bidders must adhere to the following technical specifications:
- Proven track record of expertise in servicing and maintaining medical equipment.
- Capability to provide skilled technicians certified for specific equipment types.
- Compliance with quality standards set by relevant health authorities.
Financial Requirements
Bidders are required to:
- submit a detailed financial proposal including pricing for the maintenance services.
- Provide an Earnest Money Deposit (EMD), the specifics of which can be found in the tender documentation.
- Include all applicable warranties and guarantees for the work performed.
Document Submission Details
All proposals must be submitted electronically through the designated channel as outlined in the tender documentation. Submissions should include:
- A cover letter detailing the bidder's experience and understanding of the tender requirements.
- Complete proposals along with all required documentation and forms.
Special Provisions
The tender encourages submissions from Micro, Small, and Medium Enterprises (MSEs), offering them specific benefits and incentives as outlined in the detailed provisions of the tender. Startups that meet the eligibility criteria are also encouraged to apply.
Evaluation Process
The evaluation process will be conducted based on the criteria detailed within the tender documentation which includes but is not limited to:
- Technical capability
- Financial competitiveness
- Past performance and client references
Delivery Locations
Services will be required at various health facilities as designated by the Health & Family Welfare Department across Gujarat.
Contact Information
For further inquiries related to the tender, potential bidders should reach out to the Health & Family Welfare Department directly, ensuring queries relate specifically to the AMC for Pre-owned Products.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
15 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity with proper legal documentation. Bidders must also have a demonstrable experience in providing Annual Maintenance Contracts (AMC) specifically for health sector equipment. Validation of relevant certifications and licenses is fundamental to qualify for evaluation.
Bidders need to provide specific certifications that may include quality management certifications, technical skill certifications for maintenance personnel, and licenses pertinent to the health equipment being maintained to ensure compliance with statutory regulations.
To participate, bidders must register on the government e-marketplace (GEM) platform, submit their company details, and upload necessary documentation such as licenses, experience proofs, and technical qualifications. All submissions must align with the defined submission methods specified in the tender information.
Payment terms for the Annual Maintenance Contract (AMC) will be defined in the contract post-selection. Typically, payments may be milestone-based depending on service delivery timelines, ensuring service continuity and compliance with quality standards throughout the contract period.
The tender provides specific advantages for Micro, Small, and Medium Enterprises (MSEs) including relaxed eligibility criteria and potential financial incentives. These provisions are aimed at promoting inclusivity and ensuring that smaller firms can compete effectively for government contracts. Compliance with policies like ‘Make in India’ is also endorsed, creating favorable conditions for local businesses.
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