Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals

Reference Number: GEM/2025/B/6151756

Issuing Authority: Health & Family Welfare Department, Gujarat

The Annual Maintenance Service for Desktops, Laptops, and Peripherals aims to ensure the smooth operation and longevity of technology assets within the Health & Family Welfare Department of Gujarat. This tender involves the maintenance of a total of 134 units, specifically focusing on Acer Desktop PCs to minimize downtime and ensure operational efficiency.

Scope of Work and Objectives

The primary objective of this tender is to provide annual maintenance services that include routine checks, troubleshooting, repairs, and the provision of necessary parts for desktops, laptops, and peripherals. The successful bidder will implement a proactive maintenance approach to prevent potential equipment failures and enhance the lifespan of the technology assets operated by the department.

Eligibility Criteria

To participate in this tender, bidders must demonstrate relevant experience and qualifications. Eligible bidders must be registered entities, capable of providing proof of previous annual maintenance contracts. Additionally, bidders must adhere to all legal requirements pertaining to service provision in Gujarat.

Technical Requirements

Bidders are required to submit detailed technical proposals demonstrating their capacity to deliver the maintenance services outlined in the tender. This includes providing evidence of qualified technicians, appropriate tools and equipment, and a robust system for monitoring and maintaining service levels. Compliance with industry standards for technical and safety specifications is mandatory.

Financial Requirements

Candidates must ensure that their financial proposals are comprehensive and include all potential costs associated with the maintenance services. This includes costs for labor, parts, and materials necessary for effective servicing of the PCs and peripherals. A transparent pricing structure will enhance the evaluation process.

Document Submission Details

All prospective bidders must submit their proposals electronically via the designated online platform. Detailed guidelines regarding the format and required documents will be provided upon request. Bidders should ensure that all submissions are completed before the specified deadline to avoid disqualification.

Special Provisions

Special provisions for Micro, Small, and Medium Enterprises (MSEs) and Startups are in place, allowing them to benefit from reduced eligibility criteria and potentially favorable evaluation criteria. This initiative is part of a broader strategy to stimulate economic growth and support local businesses within the state.

Evaluation Process

Proposals will be evaluated based on cost-effectiveness, technical capability, and adherence to the predefined eligibility criteria. A transparent scoring system will be utilized to ensure fair evaluation and selection.

Delivery Locations

Services will be rendered at specified locations within Gujarat, focusing on government offices and facilities operated by the Health & Family Welfare Department.

Contact Information

For further inquiries regarding this tender, interested parties are encouraged to reach out through the official communication channels provided.