Annual Maintenance Service - Desktops, Laptops, and Peripherals

Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals
Tender Reference Number: 1b4172dae
Issuing Authority/Department: Health and Family Welfare Department Jammu and Kashmir

Tender Overview

The Health and Family Welfare Department Jammu and Kashmir invites capable vendors to submit bids for the Annual Maintenance Service of Desktops, Laptops, and Peripherals. This tender aims to establish a reliable maintenance service that ensures the optimal performance of IT equipment in various departmental offices, thereby enhancing productivity and reducing downtime.

Scope of Work and Objectives

The scope of work encompasses comprehensive maintenance services for a total of 515 units, optimizing the performance, reliability, and lifespan of related equipment. The objectives of this tender include, but are not limited to:

• Performing preventive and corrective maintenance on desktop PCs, laptops, and peripherals.
• Ensuring timely resolution of technical issues and operational disruptions.
• Providing replacement parts as required during the maintenance services.

Eligibility Criteria

To be eligible for this tender, participants must meet certain criteria, including:

• Registration as a legal entity providing IT maintenance services.
• Proven experience in delivering similar maintenance services over the last three years.
• Adequate technical and financial resources to support the maintenance needs of the department.

Technical Requirements

1. The service provider must have certified technicians with qualifications in IT support.
2. Vendors should demonstrate their capability to provide spare parts for the types of equipment listed.
3. The proposal must include a comprehensive service level agreement (SLA) detailing response times and service deliverables.

Financial Requirements

Vendors are required to provide a clear financial proposal outlining the service costs. It's crucial that all pricing is competitive and transparent. Ensure the proposal includes:

• Itemized costs for services rendered.
• Any applicable taxes and additional fees.

Document Submission Details

• All bids must be submitted electronically through the designated procurement portal.
• Bidders must ensure all documents are compiled in a single PDF file format.
• Include a cover letter clearly stating the intent to bid for this specific tender.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and provides certain benefits to promote startup enterprises. Details surrounding these provisions can be found in the accompanying regulations.

Evaluation Process

The evaluation of bids will be based on the following criteria:

• Compliance with technical specifications.
• Financial viability and pricing structures.
• Previous experience and quality of prior work.

Note: All submitted bids will undergo thorough scrutiny and must meet the eligibility and technical evaluation standards to progress further.

Delivery Locations

The maintenance services are required at various sites across Jammu and Kashmir. Bidders should outline their capacity to deliver services locally and regionally.

Contact Information

For further inquiries regarding this tender, reach out via the official channels provided in the documentation. All participants can expect a response to clarify any queries related to the bidding process or requirements.