Home Department Delhi Tender by Delhi Home Guards (142eecc1)

Tender Title: Customized AMC/CMC for Pre-owned Products - Annual Maintenance service EPABX System DS 200; KAREL
Tender Reference Number: 142eecc1
Issuing Authority: Home Department Delhi

Scope of Work and Objectives

The primary objective of this tender is to procure a Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for the pre-owned EPABX System, specifically the DS 200 model from KAREL. The selected vendor will be responsible for providing regular and emergency maintenance services to ensure the optimal performance of the communication system. This will enhance communication efficiency and reliability within the Home Department, ultimately aiding in better operational management.

Eligibility Criteria

To be eligible for this tender, bidders must be a registered entity with a valid business license. Companies should possess prior experience in providing maintenance services for EPABX systems, particularly for models like DS 200. Furthermore, bidders must have the necessary technical certifications and should not have any ongoing legal disputes that might affect their ability to deliver on this contract.

Technical Requirements

The successful bidder will need to demonstrate:

• Expertise in servicing and maintaining EPABX systems, especially KAREL products.
• Availability of trained technicians to handle required maintenance tasks.
• Provision of necessary spare parts to ensure quick turnaround times during maintenance operations.
• Compliance with the technical specifications outlined by KAREL for the DS 200 system.

Financial Requirements

Bidders must provide:

• A bid detailing the financial proposal, including costs associated with the AMC/CMC services.
• Documentary evidence showing financial stability and capability to undertake the project.
• Payment terms which shall be discussed and finalized upon tender acceptance.

Document Submission Details

Interested bidders should submit their proposals along with the required documentation electronically via the GEM platform. Ensure that all submitted documents are complete and formatted as specified in the tender rules.

Special Provisions

There are specific benefits for Micro, Small, and Medium Enterprises (MSEs) and startups in this tender process. MSEs are encouraged to participate and will be provided with adequate support throughout the bidding and maintenance service processes. The Home Department also endorses compliance with 'Make in India' policies, promoting local content and procurement rules.

Evaluation Process

The evaluation of bids will be conducted based on:

• Compliance with technical specifications
• Financial proposals including price competitiveness
• The past performance history of the bidder in similar contracts
• Adherence to quality standards and customer service responsiveness

Delivery Locations

The primary location for which services are to be rendered will be within the facilities of the Home Department Delhi. Potential transportation and accessibility considerations must be evaluated during the maintenance operations.

Contact Information

For further inquiries about this tender, please refer to the official contact provided in the GEM portal. Should you require clarification on any technical aspects, ensure to reach out through the provided channels.